Survey: 29% of Hospitality Brands Let Staff Use Public AI With No Guardrails

Hospitality Technology's forthcoming 2027 AI Impact Study finds that 29% of restaurant brands let team members use AI tools with no guardrails, standards, or training. Restaurant technology expert Chris Munz said on a recent HT webinar that stores run 20 to 25 systems with hundreds of integrations, so an ungoverned tool can halt a brand, with an outage potentially costing millions of dollars in lost revenue. The risk often starts with a manager improvising during a dinner rush, with staff feeding store operational data, schedules, or unvetted code into public AI models. Munz recommended drafting a clear AI policy, fitting security into operations, auditing vendor access, cleaning up old per…