OAG CEO: Customer Expectations Outpace Tech, AI Adoption Surprisingly Fast

Six months into his role, OAG CEO Filip Filipov said customer preferences are moving faster than technology can meet, and AI adoption has been surprisingly fast. He noted AI is unevenly distributed across regions and organizations, with large firms slower due to established processes, while startups move quickly. He also cautioned that AI is often overhyped, and we need to distinguish product, technology, and distribution.