Airbnb review removal policy sparks dispute between hosts and guests

On October 29, 2026, Skift Feed reported that Airbnb's review removal policy is being questioned by both hosts and guests: hosts complain the platform refuses to delete false reviews, while guests believe the platform deletes too many. The report used superhost Yelena Choin as an example; she provided electronic door lock records and time-stamped surveillance video proving that the guest who gave a one-star "smelled bad" review never checked in, but Airbnb twice refused to remove the review, with customer service saying that even if the guest did not appear or check in, the review remains relevant. The dispute is ongoing, and the platform has not yet made adjustments to the relevant rules.