Pepper Lunch self-order kiosks paired with concierge position raise average ticket

On October 28, 2026, Hospitality Technology reported that Pepper Lunch former CEO Troy Hooper disclosed at the MURTEC Executive Summit that Pepper Lunch stores replaced cashiers with self-order kiosks and newly added a concierge position. In the first 60 days of the U.S. pilot, average ticket rose by $5.50 and average item price rose by $2.57. The report did not mention the number of pilot stores, specific locations, or statistical methodology.