Skift Feed· Sierra + Skift·· 1 hour agoAI Rating42
Sierra executive discusses AI agents improving airline customer experience
How Proactive AI Is Changing the Airline Customer Experience
AI Overview
On November 13, 2026, at the Skift Aviation Forum, Sierra's travel industry lead Erik Zahnlecker said AI agents can contact passengers before they seek help during flight disruptions and handle matters such as rebooking through channels including chat, voice, email and WhatsApp, in order to improve airline customer experience.
Source:Skift Feed · skift.com