CATA Aviation Conference Focuses on AI in Airline Service

The 4th China Air Transport Association (CATA) Aviation Conference, themed 'AI and Civil Aviation Integrated Development,' featured nearly 200 exhibitors. Airlines shared AI progress: China Eastern partnered with Qwen to enable one-sentence booking, seat selection and changes, and its transfer decision system cut batch rebooking time from 30 minutes to 5 minutes with an over-97% tight-transfer success rate; China Southern piloted AI check-in on international routes, cutting average check-in time per passenger from 3 minutes to under 1 minute, serving over 15,000 passengers, while its smart customer service handled 170,000 complaint cases, reducing average handling time from 3 days to 1.5 da…