SAP Concur Releases Guide on Preparing for Duty of Care Incidents

SAP Concur published an article, the final installment of its travel risk management series, providing guidance on how to respond to duty of care incidents. The article emphasizes that to fulfill duty of care obligations, a comprehensive emergency response plan must be in place and continually tested and reviewed. The plan should include: around-the-clock monitoring, establishing response roles, reliable communications, integration of tools, and practice, review, and repeat. It also cites a report by Reed & Mackay and recommendations from the BTN Group and GBTA.