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Jan 10Wed
  1. SAP Concur Blog

    SAP Concur on How HR Can Elevate Employee Experience with T&E Tools

    SAP Concur published an article on how HR teams can use travel, expense, and broader technology solutions to elevate employee experience. It covers automating approvals and expense reports through a centralized cloud spend-management platform, mobile receipt capture and GPS mileage tracking; using machine learning and AI to track, calculate, and report taxable employee benefits to simplify remote-work tax; and using a modern T&E system to meet flexible travel expectations while fulfilling duty of care. It cites that 76% of employees say a work-from-anywhere policy would increase job satisfaction and 91% of business travelers expect to make choices outside company policy for reasons such as…

Oct 17Tue
  1. SAP Concur Blog

    SAP Concur App Center Offers 300-Plus Apps for Travel and Expense Needs

    The SAP Concur App Center offers more than 300 applications and services to customers using its travel, expense, and invoice management solutions, covering payment providers, carbon emission trackers, trip planners, duty of care providers, mileage calculators, tax-recovery tools, ride sharing, ERP connectors, and major hotel chains, airlines, and car rentals. Apps fall into two broad types: fee-free user connections and fee-based enterprise applications.

Oct 13Fri
  1. SAP Concur Blog

    SAP Concur Outlines Eight Corporate Travel Policy Best Practices

    SAP Concur outlines eight corporate travel policy best practices, including involving key stakeholders, tracking expenses for reporting and analysis, factoring in employee satisfaction and communication, providing resources, setting clear booking and cost policies, understanding duty of care, including travel risk management, and practicing continuous improvement. It stresses that travel policies should adapt to changing travel patterns and employee needs.

Apr 3Mon
  1. SAP Concur Blog

    Why Move from SAP Travel Management to Concur Travel & Expense

    A SAP Concur blog post aimed at customers still using on-premise SAP Travel Management outlines the benefits of moving to the cloud-based Concur Travel & Expense. It describes an end-to-end travel and expense experience, automatic application of customizable policy rules, mobile access to expense management, faster approvals and reimbursement, and automatic expense report creation from receipt photos. It lists benefits including employee experience, compliance, productivity, visibility, duty of care, integration with systems such as SAP ECC or SAP S/4HANA, and sustainable business travel, and says migration requires minimal implementation costs and little to no additional infrastructure, wi…

Jan 26Thu
  1. SAP Concur Blog

    6 Questions to Ask When Incorporating Duty of Care into Your Travel Program

    A SAP Concur blog post notes that employee wellness has taken center stage, and duty of care—an organization's legal obligation to protect employees from harm—has become a strategic tool. The article poses six questions to help incorporate duty of care into travel programs: how employees book, where they purchase, when they book, what ground transport they use, how safe the destination is, and how to improve. It emphasizes that increasing booking tool adoption, encouraging corporate card use, booking earlier, increasing rideshare use, reviewing destination risk, and establishing a cross-functional task force can enhance employee safety, satisfaction, and business continuity.

Jun 29Wed
  1. SAP Concur Blog

    Travel Risk Quiz: How Can You Improve Your Duty of Care?

    SAP Concur blog emphasizes the importance of duty of care and travel risk management, noting it is a legal requirement. It mentions strike action, natural disasters, and global health warnings can put employees at risk. It recommends businesses assess risks employees face, identify duty of care gaps, track employee locations, and adapt to the new normal of remote and mobile work. Technology can improve travel visibility for tracking and communication.

  2. SAP Concur Blog

    Why Business Travel Safety Is Different for Women

    A SAP Concur blog post cites a 2018 AIG Travel and GBTA survey finding that 71% of female business travelers believe they face greater risk than their male counterparts. 83% of surveyed women experienced a safety-related event within the past year, and 80% said those events impacted their work productivity. Fewer than 50% of women report personal safety incidents to their organizations. A GBTA Foundation survey found 43% of travel managers can locate all affected employees within two hours in an emergency, while 34% do not know how long it would take.

  3. SAP Concur Blog

    Use Technology to Keep Your Travelers Safe

    SAP Concur published an article on using technology to enhance traveler safety. It highlights three key areas: locating employees (bringing direct bookings into the travel program to track locations), communication (providing automatic notifications and two-way communication tools), and informing travelers (offering safety scores and heat maps covering categories such as physical harm, women's safety, health and medical, political freedoms, and theft).

  4. SAP Concur Blog

    SAP Concur Discusses Duty of Care Beyond Emergencies

    SAP Concur published an article discussing how duty of care has evolved from crisis management to everyday, comprehensive employee care. Citing experts including Isaac Bowman, senior manager at Deloitte, and Dr. William Hauptman, medical director at International SOS, it notes the pandemic made safety an everyday concern, leading organizations to tighten travel approval controls, use traveler-tracking technology, and extend duty of care to remote employees' mental and physical health.

  5. SAP Concur Blog

    GBTA and SAP Concur Research Reveals Business Travel Booking and Duty of Care Trends

    The latest European study by GBTA and SAP Concur reveals key findings on business traveler booking behavior, duty of care, and the role of technology. More than two-thirds of business travelers said they had used an OTA or booked directly with suppliers for airfares and hotel reservations; nearly half (47%) expect to use their online booking tool more often next year. On duty of care, less than half (47%) say their organization has a system to capture travel plans when booking directly with a supplier; 45% say the only way their organization knows where they traveled is through their expense claim. 82% think it's important for their organization to have visibility of their travel plans; 73%…

  6. SAP Concur Blog

    Be Aware of Your Duty of Care and the Increase in Traveler Concerns

    SAP Concur blog post emphasizes that with global business travel spending expected to reach $1.6 trillion by 2020, organizations must strengthen duty of care and travel risk management. It notes that even organizations with good track records have gaps that could be seen as negligent. Risks include geopolitical, health, and environmental incidents, as well as common commuting accidents. Companies should embrace ethical responsibility beyond legal obligations and adopt consistent policies, training, communication, and data management.

  7. SAP Concur Blog

    Duty of Care Isn't Only About Traveler Safety Anymore

    A SAP Concur blog post argues that duty of care is expanding beyond travel safety to encompass the health and well-being of remote workers. Citing a SAP Concur whitepaper titled 'More Than a Matter of Safety,' it states that mitigating health and safety exposures for employees is rapidly becoming one of the most important resilience and risk management strategies for companies. The post also cites IHG research: 40% of business travelers miss seeing clients face-to-face, 50% miss meaningful relationships built through corporate travel, and 45% say business travel improves their mood and motivation. Companies are turning to technology including tracking and visibility tools, round-the-clock c…

  8. SAP Concur Blog

    How Businesses are Preparing for the Return to Travel

    A SAP Concur blog post cites Wakefield Research data: 32% of business travelers are excited about the return to travel, and 92% expect negative business consequences if they can't travel. The article outlines seven steps for traveling in the new normal: plan for continuous change, stay informed to stay agile, set up pre-trip approvals, help travelers make smarter and safer choices, build safety into pre-trip planning, help employees stay safe while traveling, and proactively manage the post-travel experience. It also cites data: 96% of business travelers think safety measures need to be in place before they travel again, and 18% say they'll look for another job if adjustments aren't made.

  9. SAP Concur Blog

    Duty of Care and Travel Risk Management for Female Business Travelers

    A SAP Concur blog post states that employers have a duty of care toward business travelers and expatriates, described as the moral, social and legal responsibility to do everything reasonable to safeguard their health and wellbeing. It notes different groups face different travel challenges and previews an HX Global panel at the GBTA Convention in Boston on global traveler risk for females. It recommends a travel risk management program covering security, medical and travel advice, and tools such as Concur Risk Messaging and Active Monitoring to locate people and maintain two-way communication.

  10. SAP Concur Blog

    Near-Term and Long-Term Changes Travel Managers Must Handle

    A SAP Concur blog post cites a Wakefield Research survey of 800 travel managers across eight markets, listing near-term changes such as mandatory health screenings, travel-safety training, pre-trip approval, teleconferencing alternatives and restrictions on at-risk regions; long-term changes include faster rebooking, tighter itinerary monitoring, real-time risk updates, new duty-of-care policies and easier access to PPE. The survey says 96% of companies were not fully prepared to manage travel in the wake of COVID.

  11. SAP Concur Blog

    SAP Concur Explores the New Duty of Care in Post-Pandemic Travel

    A SAP Concur blog post states that the COVID-19 pandemic has prompted companies to re-examine their Total Risk Management (TRM) and Duty of Care programs. Increased travel risks have elevated Duty of Care from a governance afterthought to a potentially life-saving necessity, driving adoption of agile, cloud-based solutions. The article emphasizes that modern Duty of Care requires 24/7 awareness of employee locations and relies on a cloud ecosystem of integrated partners for real-time security, travel safety, and medical information plus rapid-response assistance.

  12. SAP Concur Blog

    TripIt Pro Adds Flight Carbon Footprint Tracking

    SAP Concur's TripIt Pro launched a Carbon Footprint feature that shows travelers the carbon emissions for their flights, tracks annual flight emissions, and provides ways to offset environmental impact. Carbon emissions are calculated using the Greenhouse Gas Protocol, the same methodology used by European government agencies, taking into account distance, flight class, and environmental factors. Travelers can view carbon footprint on the flight detail screen in the TripIt Pro app and view annual emissions in the Travel Stats section. TripIt Pro, part of Concur TripLink, helps companies gain visibility into employee travel and fulfill duty of care responsibilities.

  13. SAP Concur Blog

    Post-Pandemic Business Travel: Personalization and Duty of Care

    In a SAP Concur podcast conversation, Danny Smout, Principal Solution Consultant at SAP Concur, and Hansini Sharma, Practice Lead for Corporate Travel at Acquis Consulting Group, discussed how business travel is changing after the pandemic. Sharma said virtual meetings heightened appreciation for in-person interaction and that she is seeing the most personalization of travel ever, with employees given more choices. She noted that pre-pandemic compliance was the priority, while companies now value duty of care most, asking whether employees are safe when they travel.

  15. SAP Concur Blog

    Duty of Care and Dynamic Spend Management in Higher Education Travel Programs

    A SAP Concur blog post discusses how colleges and universities can establish travel programs with strong duty of care principles. It reviews the historical evolution of duty of care, including the impact of the UK's Corporate Manslaughter and Corporate Homicide Act of 2007. Four optimization areas are proposed: establishing travel approval and booking processes, optimizing traveler communication, encouraging campus-wide engagement, and using technology to mitigate foreseeable risk. SAP Concur has moved to providing all itinerary services from Concur Request, Concur Travel, Concur TripIt, and Concur TripLink for outside bookings via API automation to university-based DOC providers.

  16. SAP Concur Blog

    SAP Concur Recommends Increasing Rideshare Use to Cut Ground Transport Costs

    SAP Concur published an article recommending businesses increase rideshare use over taxis by adjusting rideshare expense and insurance policies. It notes rideshares are typically safer and less expensive than taxis, and that rideshare apps track and share itineraries and locations, helping organizations fulfill duty of care. The article provides a potential savings formula and notes best-practice rideshare spend percentages range from 41% to 77% depending on industry.

  18. SAP Concur Blog

    What are Supplier-Direct Bookings, and Do They Impact Your Travel Program?

    An SAP Concur blog post citing a GBTA report notes that 37% of hotel reservations and 15% of air reservations are invisible—made directly with suppliers or through online travel agencies. These percentages remain the same between companies with flexible and strict travel policies. Currently, 80% of travel programs do not use technology to capture supplier-direct bookings. Drivers include convenience, low-cost carriers and discounts, and the sharing economy. The article recommends bringing direct bookings under management by automatically capturing bookings from connected suppliers or encouraging employees to send booking information, to improve policy compliance, duty of care, savings, and…

  19. SAP Concur Blog

    SAP Concur Explains 'Duty of Care' in Travel Management: Legal Obligations and Best Practices

    A SAP Concur blog post provides an in-depth look at the concept of 'Duty of Care' in travel management. It defines it as an organization's legal obligation to protect employees from harm and details its application in travel scenarios, including risk assessment, risk avoidance, communication, and emergency preparedness. The article also discusses current challenges in travel risk management (like pandemics and extreme weather) and the role of technology (such as real-time data and cloud connectivity) in helping companies fulfill their duty of care.

  20. SAP Concur Blog

    Nine Tips for Filling the Gaps in Your Duty of Care

    A SAP Concur blog post notes that many organizations understand the need to support and protect business travelers but few realize their duty of care obligations extend to all employees. It cites GBTA-identified traveler risks including standing out, driving in unfamiliar locations, stress and fatigue, language barriers, unfamiliarity with local health risks and medical facilities, and not knowing who to alert in an emergency. Common gaps include failing to inform travelers of risks, not documenting safety advice, focusing security only on high-risk international travel, not including safety in procurement criteria, not regularly testing crisis management plans, and lacking a fully mapped t…

  21. SAP Concur Blog

    SAP Concur Releases Guide on Preparing for Duty of Care Incidents

    SAP Concur published an article, the final installment of its travel risk management series, providing guidance on how to respond to duty of care incidents. The article emphasizes that to fulfill duty of care obligations, a comprehensive emergency response plan must be in place and continually tested and reviewed. The plan should include: around-the-clock monitoring, establishing response roles, reliable communications, integration of tools, and practice, review, and repeat. It also cites a report by Reed & Mackay and recommendations from the BTN Group and GBTA.

  22. SAP Concur Blog

    American Airlines and SAP Concur Discuss Frictionless Business Travel Booking

    SAP Concur podcast conversation with Anshuman Singh, Director of Digital Product Management and Experience at American Airlines, discusses building a customer-centric, frictionless business travel booking experience. Singh says American Airlines keeps the customer at the core, embedding available features at every touch point of the booking process to simplify the employee travel experience and increase efficiency across departments. The article also notes post-pandemic hybrid work trends mean employees may start trips from cities other than headquarters, and biometrics could further streamline travel.

  23. SAP Concur Blog

    How the Traveler's Shift to Mobile Booking Impacts Your Travel Program

    A SAP Concur blog post cites a 2017 Phocuswright survey of 2,300 travelers finding that 88% of business travelers use a smartphone, more than those who use laptops. The shift to mobile booking has three main impacts: increased invisible spend, difficulty providing duty of care, and decreased policy compliance. 50% of surveyed business travelers had made a new hotel booking on their smartphone, meaning duty of care programs dependent on TMC reports may be missing significant critical data.