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Jun 29Wed
  1. SAP Concur Blog

    3 Ways Invisible Spend can Impact Your Travel Program

    SAP Concur blog cites Phocuswright research showing invisible spend (corporate travel data not captured by traditional TMC reporting) can hurt supplier negotiations, cause compliance issues, and jeopardize traveler safety. Phocuswright surveyed 2,300 business travelers and found 88% relied on smartphones on business trips, leading to new traveler behaviors and difficulty measuring compliance. The article recommends capturing all travel data to improve policies.

  2. SAP Concur Blog

    GBTA: How and Why the Role of Travel Manager Is Changing

    A SAP Concur blog post cites a GBTA survey saying the travel manager role has evolved over the past five years to deliver more value. Travel managers with at least 15 years of experience spend more time on new responsibilities: 65% more time managing data, analysis, and reporting, 70% more time evaluating new technologies, and 64% more time managing traveler safety and communications. The GBTA report Lost in Translation cites drivers including: two out of five hotel bookings are made outside corporate channels, identical between companies with strict and flexible travel policies; in an emergency employees expect companies to reach out quickly, sometimes in under an hour; and companies react…

  3. SAP Concur Blog

    How to Gain Visibility and Control of Employee Spend

    Employee-initiated spend includes not only travel and expense but also other operational spend. Timely expense recognition is critical for financial health. According to GBTA, 37% of hotel reservations and 15% of air bookings are made outside corporate channels, creating 'invisible spend.' SAP Concur's Triplink tool helps capture this spend, improving visibility and control.

  4. SAP Concur Blog

    What are Supplier-Direct Bookings, and Do They Impact Your Travel Program?

    An SAP Concur blog post citing a GBTA report notes that 37% of hotel reservations and 15% of air reservations are invisible—made directly with suppliers or through online travel agencies. These percentages remain the same between companies with flexible and strict travel policies. Currently, 80% of travel programs do not use technology to capture supplier-direct bookings. Drivers include convenience, low-cost carriers and discounts, and the sharing economy. The article recommends bringing direct bookings under management by automatically capturing bookings from connected suppliers or encouraging employees to send booking information, to improve policy compliance, duty of care, savings, and…

  5. SAP Concur Blog

    Tackling Three Top Challenges for Travel Managers: GBTA Survey and SAP Concur Solutions

    A SAP Concur blog post cites a GBTA survey to identify three top challenges for travel managers: policy compliance and invisible spend, traveler experience, and employee well-being and safety. The survey shows an average of 37% of hotel bookings and 15% of air bookings occur outside corporate booking channels; 34% of travel managers spend more time communicating with travelers; and one-third still don't know how long it would take to confirm every employee's safety in an incident. The article describes how tools like TripLink, TripIt, and Concur Locate can help address these challenges.

  6. SAP Concur Blog

    How CFOs Can Manage Out of Control Employee Spend

    An SAP Concur blog post notes that employee-initiated spend has shifted from company control to employee control, causing havoc on managed travel and expense programs. It cites a Phocuswright study showing only 36% of surveyed travelers use their approved corporate booking tool to book hotels, airfare, and rental cars, resulting in significant 'invisible spend.' SAP Concur processed 238 million such transactions worth nearly $109 billion last year. The article advises CFOs to improve spend visibility to save costs, enhance compliance, mitigate fraud, and improve supplier negotiation positions.

  7. SAP Concur Blog

    How the Traveler's Shift to Mobile Booking Impacts Your Travel Program

    A SAP Concur blog post cites a 2017 Phocuswright survey of 2,300 travelers finding that 88% of business travelers use a smartphone, more than those who use laptops. The shift to mobile booking has three main impacts: increased invisible spend, difficulty providing duty of care, and decreased policy compliance. 50% of surveyed business travelers had made a new hotel booking on their smartphone, meaning duty of care programs dependent on TMC reports may be missing significant critical data.