How the Traveler's Shift to Mobile Booking Impacts Your Travel Program

A SAP Concur blog post cites a 2017 Phocuswright survey of 2,300 travelers finding that 88% of business travelers use a smartphone, more than those who use laptops. The shift to mobile booking has three main impacts: increased invisible spend, difficulty providing duty of care, and decreased policy compliance. 50% of surveyed business travelers had made a new hotel booking on their smartphone, meaning duty of care programs dependent on TMC reports may be missing significant critical data.