Hyatt Talks Up Internal AI Use Cases, Efficiency

Hyatt CEO Mark Hoplamazian shared the AI roadmap on the Q1 earnings call, focusing on ALG Vacations' efficiency and scale, and white-label opportunities. He said Hyatt has been working with AI for over two years, and success is not in the volume of deployed agents but in platform building and human practice. Hyatt recently deployed ChatGPT Enterprise and reported Q1 net income of $38 million and adjusted EBITDA of $266 million.