BCD Travel: What to Do When a Hotel Cannot Honor a Reservation

BCD Travel has published a guide to help travel managers and travelers handle situations where a hotel cannot honor a reservation. Hotels may overbook due to inaccurate forecasting or other reasons. Travelers are advised to book through approved channels so companies have visibility into itineraries. If a hotel cannot honor a reservation, travelers should ask about alternative accommodation, transportation, reimbursement, and keep receipts. Companies should ensure reliable communication channels to fulfill duty of care. BCD's Tripsource tool helps travelers find nearby hotels and contact support.