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What to Do When a Hotel Cannot Honor A Reservation
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Hotel overbooking can affect traveler wellbeing and productivity, so travel managers need to prepare response processes in advance to ensure employee safety and business continuity.
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9月3日
- BCD Travel RSSWhat to Do When a Hotel Cannot Honor A Reservation
BCD Travel published a guide to help travelers and travel managers handle situations where a hotel cannot honor a confirmed reservation. The guide recommends booking through approved channels, using tools like Tripsource for itinerary information, and provides steps when a hotel 'walks' guests, including asking for alternative accommodation, requesting transportation, and confirming reimbursement.