80-Unit Chain Tech-Proofs Stack for 200+ Locations

JINYA Ramen Bar, an 80-unit chain, is preparing its technology for expansion to over 200 locations. The company deployed handheld tableside payment devices, reducing the payment process from 20 steps to 4, improving table turnover. It is also piloting an AI auto-attendant to handle incoming calls, reducing front-of-house pressure. The VP of IT emphasized the importance of data integration and clean data, and plans to implement natural-language ordering via AI.