IDC: SAP Concur Customers Gain $1.96M Annually, 650% Three-Year ROI

An IDC study commissioned by SAP Concur interviewed seven organizations using SAP Concur solutions, with an average employee size of 1,906. IDC calculates an average benefit of $1.96 million per customer per year ($97,447 per 100 users) and a 650% ROI over three years. Benefits come from less time planning travel and completing reports, lower support staffing, better compliance and audit efficiency, and analytics-driven savings. The article also lists a five-stage TEM maturity model.