Beyond chatbots, is AI working in travel?

At Phocuswright Europe 2026, industry experts discussed the state of AI in travel. Travelier CMO Mario Gavira said AI has been accepted as an efficiency driver, but there are no consumer-facing 'killer features,' and chatbots have little conversion. Timothy O'Neil-Dunne of T2Impact expressed skepticism about startups' survival, citing the moat of large players.