Asia's Growth Ceiling and How to Break It

A SAP Concur blog post explores how Asian businesses' reliance on high-touch customer service when adopting SaaS platforms can slow deployment and ROI. It notes that 3 in 4 consumers in Asia think customer service should be every company's top priority, leading businesses to prefer dedicated reps guiding implementation step by step. However, self-service models can accelerate deployment; one of SAP Concur's largest customers rolled out its platform to seven markets in just seven weeks. The post suggests shorter but more frequent contact points between sales teams and customers.