SAP Concur's blog explains why organizations choose its travel and expense management platform over competitors like Navan, Ramp, and Coupa. It highlights proven ROI, unified T&E, strong ERP integration, and scalability. Citing IDC research, it reports annual staff-time savings of $77,600 and travel-related savings of $1.18 million, along with efficiency and compliance gains.
SAP Concur announced its Expertise and Care portfolio, including Advanced Care, Select Care, Essential Care, and Service/Premium Assistant for SMBs. These services combine expert guidance to optimize configurations, increase adoption, and stay ahead of change. It also introduced the SAP Micro-App Hub, offering ready-to-use apps to extend Concur functionality.
SAP Concur published an article on how colleges and universities can improve compliance through automated travel and expense management. Research shows 63% of organizations cite time wasted on audits due to non-compliance, 64% of higher education institutions take over 60 days to process vendor payments, and 37% of expense reports are still manually audited. Automated tools can identify non-compliant transactions early, reduce audit workload, and protect institutional funds.
At SAP Concur Fusion 2026, SAP announced expansion of Joule AI solutions, including integration with Microsoft 365 Copilot, two new Joule Agents for expense automation and pre-submit audit, and new partnerships with Amex GBT and Visa to streamline travel and expense management.
In a SAP Concur Conversations episode, Saia LTL Freight's Director of Finance Operations Ed Hebert shares how the company transformed its travel and expense (T&E) data from a tactical process into a strategic storytelling engine. By analyzing patterns and automating a reconciliation process, Saia reclaimed approximately 42 workdays annually, reduced burnout, and improved decision-making across the organization.
SAP Concur's guide explains the two main pricing models for travel and expense (T&E) management software: user-based (seat) and transaction-based. It compares pros and cons, highlighting that transaction-based offers flexibility, fair pricing, and scalability, and advises buyers to ask key questions to evaluate total value.
SAP Concur has released a 2026 leadership guide for CFOs, citing its trends research that forecasting agility is a top priority for finance leaders, while many teams still struggle with slow visibility and manual processes. The research shows 57% of finance leaders say they play an active role in shaping organizational strategy, but only 19% of CFOs have full confidence in their finance data. The article recommends a connected platform unifying travel, expense, and invoice data to improve compliance and decision-making.
SAP Concur published a year-end travel and expense guide for admins and finance teams, recommending a focus on high-impact tasks: closing open expense reports and invoice batches, addressing audit-rule exceptions, identifying unsubmitted or noncompliant spend, reviewing budget over- or under-spend, and checking that T&E policies still align with employee behaviour and organizational needs. The guide also recommends expanding automation, simplifying policies, going paperless and integrating systems, and using spend insights to assess budget health.
A SAP Concur blog post discusses the definition and implementation of sustainable growth, emphasizing a balance of environmental, social, and economic considerations. It notes that the Sustainable Growth Rate (SGR) measures a company's maximum growth without financial leverage, and describes how SAP Concur solutions support sustainable development in travel and expense management through automation, green labels, and carbon budgets.
At SAP Concur Fusion 2025, SAP showcased AI-driven travel and expense management innovations and announced an expanded partnership with American Express. SAP is embedding its generative AI copilot Joule into Concur Expense and Concur Travel solutions, with Joule in Concur Expense expected to be generally available in Q2 2025. SAP Concur and Amex are launching a real-time authorization data capability where Amex Corporate Card purchases automatically generate and categorize expenses, starting with meal expenses. Amex GBT has integrated over 2 million hotel properties into the new Concur Travel platform.
SAP announced at SAP Concur Fusion 2025 that it is embedding generative AI copilot Joule into Concur Expense and Concur Travel solutions. Joule in Concur Expense is expected to be generally available in Q2 2025, helping employees prepare expense reports. Joule in Concur Travel is currently in the SAP Early Adopter Care program and can assist with planning offsite meeting locations and providing flight and hotel cost estimates. SAP also announced an expanded partnership with American Express featuring a real-time authorization data capability where Amex Corporate Card purchases automatically generate expense entries. SAP Concur holds 49.6% 2023 market share as the leader in worldwide T&E man…
SAP Concur published a change management guide for healthcare T&E implementation, addressing unique challenges including budget constraints, staffing limitations, patient priorities, and complex workflows. The article introduces the ADKAR change management model applied to healthcare T&E implementation, covering awareness, desire, knowledge, ability, and reinforcement. The guide also discusses HIPAA compliance, research grant tracking, and Continuing Medical Education (CME) expense management as healthcare-specific compliance requirements, and how automation can streamline compliance and audit trails.
SAP Concur announced the 2025 Innovation Award winners at Fusion 2025, including L'Oréal Groupe, Weatherford, UST, Coca-Cola, E.ON, and Mayekawa. L'Oréal Groupe automated user provisioning between HR and expense systems using SAP BTP, reducing data integration time from 48 hours to 4 hours. Weatherford increased monthly expense reports from 1,300 to over 4,500, saving more than $17 per report and reducing T&E operation costs by 26%. Mayekawa reduced its finance team's annual workload by over 12,000 hours. Amex GBT became the first TMC to offer content through the Hotel Connector on the new Concur Travel platform.
SAP Concur announced multiple product innovations at Fusion 2025, including embedding generative AI copilot Joule into Concur Travel and Concur Expense. Joule in Concur Expense is expected to be generally available in Q2 2025, helping employees prepare expense reports and answer questions. Joule in Concur Travel is currently in the Early Adopter Care program and can assist with planning offsite meeting locations. SAP Concur expanded its partnership with American Express with a real-time authorization data capability where Amex Corporate Card purchases automatically generate expense entries, starting with meals. One-third of SAP Concur customers use the Amex corporate card.
The SAP Concur Conversations podcast features Joaquín Buscarons, IT enterprise architect at ESTEVE, an international pharmaceutical company based in Spain, speaking with Jeanne Dion, Vice President of the Value Experience team at SAP Concur, about the strategic role of IT. The discussion covers cloud computing, evolving job descriptions, the importance of pilot projects, and how technology supports business objectives. ESTEVE uses one-to-two-month pilot projects to test new technologies and has begun hiring digital experience specialists.
A SAP Concur blog post notes that industry research shows organizations lose as much as 10% of their annual travel budget on unused tickets. The article analyzes two common scenarios—airline cancellations and business changes—and recommends advance notice requirements, regular travel reviews, detailed change logs, and continuous tracking of ticket expiration dates. It also suggests working with a travel management company (TMC) or using a corporate card program to track unused tickets and refund opportunities, and emphasizes that automation technology can help with refund recovery, compliance, and reducing administrative costs.
A SAP Concur blog post explores digital transformation of travel and expense (T&E) management in the public sector. A GovTech study found that approximately 60% of employees identify legacy infrastructure and lack of automation as significant operational barriers. The article notes non-compliant expenses are estimated at roughly 29% of annual T&E spend, and modern T&E solutions can increase policy compliance rates by 32%. It provides a change management framework including impact assessment, strategic foundation, and leadership support, and cites success cases from Booz Allen Hamilton, the University of Alabama, Cardinal Health, and others.
A SAP Concur blog post explores digital transformation of travel and expense (T&E) management in the aerospace, defense, and government contracting industry. Research suggests inefficiencies in T&E management can lead to as many as 20% of expense reports being delayed or lost, heightening the risk of triggering Defense Contract Audit Agency (DCAA) audit issues. An IDC report found 90% of decision-makers see room to improve spend controls. The article recommends modern T&E solutions with FedRAMP moderate certification, multi-factor authentication, and encrypted data transmission, and emphasizes change management best practices.
A SAP Concur blog post notes that 72% of energy and utility companies still rely on manual processes for travel and expense (T&E) management. Industry research shows 45% of sector leaders are prioritizing advanced T&E solutions to address evolving regulatory requirements, while 41% are focusing on supporting sustainability initiatives. Digital T&E management can achieve a 54% reduction in travel booking time, 43% improvement in expense report processing, and 50% acceleration in reimbursement cycles. The article also discusses FERC compliance requirements and change management strategies.
An SAP Concur article notes that higher education institutions often face inefficiencies and compliance risks due to outdated T&E systems. A survey shows that 67% of U.S. business travelers in higher education feel business travel is key to career advancement, and 94% have experienced travel cutbacks. Modern T&E solutions can streamline processes, reduce costs, and improve faculty and staff experience.
An SAP Concur article compares itself with Coupa and Emburse on five considerations: ROI, peer reviews, industry partnerships, market share, and track record. G2 data shows SAP Concur customers realize a 46% ROI in the first year, compared to 28% for Coupa; SAP Concur has nearly 50% market share, far exceeding Emburse's 6.2% and Coupa's 4.2%.
SAP Concur published an article on modernizing travel and expense (T&E) management in U.S. state and local government agencies. It notes that many agencies still rely on manual processes and outdated systems, leading to higher error rates, delayed reimbursements, increased costs, poor budget visibility and compliance issues. Modernization can deliver cost efficiency, resource optimization, enhanced transparency and improved employee satisfaction. The article stresses change management and offers strategies including communication, training, emphasizing automation as support rather than replacement, and personalized engagement.
SAP Concur announced that according to IDC, SAP retained the No. 1 ranking with 49.6% of 2023 market share for travel and expense management software, up from 49.4% in 2022. GBTA data shows global business travel spending reached $1.03 trillion at the end of 2022, 72% of the $1.43 trillion pre-pandemic high. GBTA's 2024 outlook projects global spending will reach a record $1.48 trillion by the end of 2024. In the past year, more than 1 billion expense line items were processed in Concur Expense. SAP experienced 14% year-over-year revenue growth in 2023.
SAP Concur released a video series in which customers share real-world benefits of automation. Caris Life Sciences' Compliance and T&E Manager said a risk management solution streamlined the audit process; AtriCure's Senior Manager of Finance Projects said Concur Invoice workflow automation improved employee productivity and satisfaction; Lincoln International's Global Concur Specialist uses the Consultative Intelligence add-on to boost decision-making; and Great Hearts Academies' Director of Financial Shared Services said automated mileage tracking saves employees time.
A SAP Concur blog post argues that meaningful productivity gains happen at the organizational level through efficient systems and the right tools, not by focusing on individual employees. It cites McKinsey data that more than half of surveyed employees say they are relatively unproductive, potentially costing a company $228 million to $355 million a year. The post outlines how T&E tools boost organizational productivity through digitization (ExpenseIt receipt capture), automation (Concur Request approvals, Verify audits), and integration to eliminate data silos.
SAP Concur published an article reflecting on its 30-year history, claiming it was first to establish expense reporting as a service, first to create an integrated travel and expense platform, and first to build AI and machine learning into T&E solutions. It describes redefining the expense experience, business travel, and intelligent data through timely notifications, policy tips, smart receipt handling, real-time credit card authorizations, preference-based booking, sustainability metrics, and generative AI and predictive auditing.
SAP Concur announced that Concur TripLink now has a new home within SAP Concur solutions, providing a centralized hub to streamline enrollment and engagement. After signing in, users see "TripLink" in the main navigation. Employees can learn about component parts such as travel partner integrations and TripIt Pro, and enable each one, including enrolling in travel partner integrations, connecting frequent traveler accounts, and activating complimentary TripIt Pro subscriptions. SAP Concur encourages administrators to communicate the update and offers an FAQ, an admin messaging guide, and an end-user getting started guide.
SAP Concur announced that Concur Cloud for Public Sector has received full Authorized status under FedRAMP for managed cloud applications and services, with a "Moderate" agency authorization enabling government customers to accelerate mission attainment at industry-leading security and availability levels. The platform is a multi-tenant, end-to-end, fully integrated travel and expense platform built on the NIST 800-53 control framework, limits access to privileged customer data to approved resources on US soil, and includes continuous monitoring by security experts. Additionally, the State of Texas Risk and Authorization Management Program office will grant an Authorization to Operate throu…
SAP Concur published an article on how HR teams can use travel, expense, and broader technology solutions to elevate employee experience. It covers automating approvals and expense reports through a centralized cloud spend-management platform, mobile receipt capture and GPS mileage tracking; using machine learning and AI to track, calculate, and report taxable employee benefits to simplify remote-work tax; and using a modern T&E system to meet flexible travel expectations while fulfilling duty of care. It cites that 76% of employees say a work-from-anywhere policy would increase job satisfaction and 91% of business travelers expect to make choices outside company policy for reasons such as…
SAP Concur released an eBook, "The 5 Most Important Business Outcomes for Finance Leaders and How to Maximize Them," focusing on productivity, employee experience, flexibility, visibility, and reduced risk. It cites Analysys Mason 2022 research: finance and AP teams using SAP Concur T&E solutions save an estimated 148 hours weekly; 65% identify improving efficiency and productivity as a top cost containment goal; 71% consider user experience and time savings important in choosing an automated expense or invoice solution; 69% think T&E solutions improved data-driven decision-making; 72% agree an automated T&E solution allows a better response to business challenges; and 53% call reducing exp…
SAP Concur released an expense policy template and guidance, saying a formal expense policy informs employees what is reimbursable and gives management real-time budget visibility and the ability to leverage vendor discounts. It cites SAP Concur's Spend Insights report finding that companies reported spending violations rose nearly 10% year over year in the wake of the pandemic. The article offers six tips: review existing policies, analyze spending, ditch jargon, keep it fair and sensible, make it easy to find and use, and prioritize mobile. A policy should cover which employees are covered, allowed expense categories, submission and approval procedures, and compliance requirements.
SAP Concur executives released 2024 predictions for travel, expense and invoice (TEI) management, with artificial intelligence as the connecting thread. Predictions include: virtual payments will simplify reimbursement, with AI quickly validating compliant transactions for near-immediate reimbursement; generative AI may be used for budgeting and predictive analytics; cost-cutting measures may increase tension between corporate travel policies and employee expectations; and accelerated NDC adoption, combined with reduced supplier payments to TMCs, may drive TMC consolidation.
An SAP Concur blog post notes that as new ESG disclosure rules, including those from the U.S. SEC, take shape beginning in 2024, companies face compliance pressure. An SAP Concur-commissioned Forrester survey found 60% of decision-makers identified sustainability as a critical or high priority, but only 45.7% of professionals in a Deloitte poll were confident in meeting new requirements. The article cites PwC Italia, which reduced CO2 emissions by 53% from 2019 to 2022 after standardizing its T&E process with SAP Concur solutions.
SAP Concur published content outlining its integrated platform for travel, expense, and invoice management. Forrester Consulting found 78% of surveyed decision-makers want a single platform for the entire travel and expense process, and 61% say improving innovation and adaptability is a companywide initiative. SAP Concur emphasizes that automating T&E processes frees employee productivity, provides spend visibility, enables dynamic policy controls, and integrates with HR, finance, and payroll systems. The company says it has more than 53,000 customers and over 80 million end users, with Concur Travel and Expense holding 49% market share among corporate T&E solutions.
Forrester Consulting published a thought leadership paper commissioned by SAP Concur, based on a global survey of T&E software decision-makers in finance, travel, IT, or procurement. 76% of decision-makers rank increasing automation to improve efficiency and productivity as a high or critical priority, 78% prefer a single platform to manage T&E processes, and 64% report their companies are under pressure to manage costs. 77% believe travel is important or very important to managing customer relationships, and 67% cite its role in obtaining new customers. The report says integrated platforms outperform fragmented solutions on data visibility and system connectivity.
SAP Concur published a CFO insights paper recommending finance leaders look at travel and expense processes and technology to improve both sustainability and growth. The report notes 31% of businesses struggle to put the right sustainability programs and policies in place, and 61% of finance leaders lack near-real-time visibility into spending data. Automated T&E solutions can reduce paper, offer sustainable travel options, free employee productivity, and deliver data to measure sustainability. Gina McNamara, CFO of SAP Asia Pacific and Japan, says measuring financial and non-financial KPIs is critical to turning sustainability into a leading indicator of business health.
SAP Concur published an article recommending businesses improve employee travel and expense management experience through mobile apps and digital adoption platforms. It notes that providing the right digital tools can make teams and companies more productive, especially during tight budgets and talent shortages. The SAP Concur mobile app lets users book and manage trips and log expenses on the go; ExpenseIt lets employees photograph receipts; Concur User Assistant by WalkMe accelerates onboarding and training through on-screen prompts and a chatbot.
SAP Concur released a whitepaper, Preparing for Gen Z and Gen Alpha: How Younger Generations Will Change Business Travel and Expense Management. Drawing on over four decades of T&E industry experience, the author notes that as younger generations enter the workplace, organizations will have to pivot to accommodate business travelers' needs. The whitepaper explores three major changes organizations can expect in the coming years, aiming to help travel managers and company leaders level-set on where things stand and how T&E operations may need to adjust.
SAP Concur announced five 2023 Innovation Award winners at its Fusion conference. Standard Chartered Bank condensed its T&E policy from 67 pages to a two-pager and uses Concur User Assistant by WalkMe to advise employees of flight carbon impact; Merck deployed SAP Concur solutions in over 75 countries and issued 40,000 payment cards in 10 months; Gallagher rolled out across six regions in two weeks; Acquis won the Partner Innovation Award; PwC Italia reduced travel-related CO2 emissions by 53% since 2019.
SAP Concur partnered with B2B payments expert TransferMate to release a business continuity plan whitepaper and template. The article notes that unexpected disruptions such as floods, tornadoes, snowstorms, cyberattacks or sales spikes can have ruinous effects on operations and the bottom line. By crafting and testing a business continuity plan, companies can build remote work processes, advance digital solutions and stress-test systems and vendors to respond to unforeseen events more comprehensively.