Amadeus发布由Takedown Research执行的2026全球旅行社报告，调查了Amadeus、Sabre和Travelport平台上750多名旅行销售商的行为。结果显示：43%的全球旅行代理比2024年更频繁使用GDS，日均连接近8小时、平均六个会话；94%认为价格一致性至关重要，63%会主动将预订转向价格不一致的酒店；超过75%的销售商在日常运营中使用AI工具，EMEA以对话式AI领先（62%），APAC以行程构建、CRM、欺诈检测等专项用例领先；90%依赖标准酒店描述元数据评估酒店，88%表示缺少可持续性认证会负面影响预订决策；66%表示GDS定向广告影响购买行为，25%将直…
Amadeus发布两年一度的全球旅行社研究报告，调查了超过750家旅行社。报告显示，43%的旅行社比2024年更频繁使用GDS，平均每天使用超过6次，连接近8小时。94%的旅行社认为价格一致性高度重要，63%会因价格不一致而转向其他酒店。90%依赖酒店描述字段，88%表示可持续性影响客户选择。超过四分之三的旅行社将AI用于销售工具，APAC在高级AI用例上领先。
Resorts World Las Vegas has implemented Johnson Controls' Metasys and OpenBlue AI technology to optimize its central utility plant operations without replacing equipment. The system predicts chilled water demand every 15 minutes and determines the most efficient equipment combinations, achieving a 10.2% reduction in chilled water plant energy usage and $110,000 in annual energy cost savings. The technology also offers predictive maintenance to help ensure uninterrupted guest service.
BCD Travel argues that sustainable business travel includes social impact, not just environmental. The company was again recognized by ECPAT as a Top Member of The Code 2026, reflecting its commitment to child protection. The article emphasizes that travel programs can support a safer, more responsible travel ecosystem through awareness, education, and supplier due diligence.
Shower Stream closed a $2 million seed round to expand its smart shower technology. The device pauses water flow during warm-up using radar sensors, reducing water and energy waste by over 20%. Deployed in 500+ rooms, saving an average of $30,000 per property annually.
Expedia Group launched the Trails Fund with an initial $4.3 million in grants, partnering with three conservation organizations on 11 projects, estimated to benefit over one million visits annually. It also partnered with AllTrails, matching support for the 2026 Stewards Fund and offering AllTrails premium members discounts on Expedia lodging.
Travel by B Corp, in collaboration with Nova School of Business and Economics, has launched a Citizen Science Guidance and Implementation Toolkit to help travel companies build programs that enable travelers to contribute to scientific research while safeguarding integrity and avoiding greenwashing. The toolkit provides best practices for tour operators, hotels, and other providers, including identifying scientific partners, structuring optional participation, and building long-term programs.
In an Earth Day interview, Travel Foundation CEO Jeremy Sampson said consensus on tourism's impact has created a 'false sense of progress,' with system change lagging and climate impacts accelerating. He expects regulation to drive change and destinations to gain more control. He praised the Canary Islands' RegNext regenerative tourism initiative as a model of industry-government collaboration. Sampson also discussed how framing sustainability as economic resilience helps bring stakeholders on board.
Amadeus released the Travel Dreams 2026 report, based on surveys of 6,000 travelers and 500 hoteliers. It finds travelers increasingly use travel as a mental health reset, with 41% aspiring to return with a calmer nervous system. Hotels can generate an additional US$1 million annually by retailing personalized attributes like early check-in/late check-out. Sustainability is a key differentiator, with travelers willing to pay an average 11.7% premium for eco-friendly hotels. AI investment is accelerating, but travelers still value human touch.
This week's travel tech news includes: TourRadar updates AI products; ESky launches AI assistant MAIA; SAP Concur extends partnerships with HRS and Amex GBT, and integrates Engine's hotel network; TPConnects adds MCP integration to Astra NDC platform; Hopper Technology Solutions launches Cancel for Any Reason for hotels; S4BT and SQUAKE partner to measure business travel emissions; SITA launches Bag Radar; Blacklane partners with CLEAR; Amadeus forms strategic partnership with TCS; Mews integrates with Turneo, and more.
A session at ITB Berlin discussed the overlapping global challenges, or 'polycrisis,' facing tourism. Experts noted consumers seek escape but also safety and seamless experiences. Aziz Abu Sarah of Mejdi Tours said the industry cannot ignore these issues and must engage in solutions. Euromonitor's Stephen Dutton said travel spending grows, but 'soft drivers' can make consumers hesitate.
SAP Concur released its 2024 Global Business Travel Survey of 3,750 business travelers in 24 markets and 600 travel managers in six markets. 44% of travelers would consider declining a trip over destination safety concerns, 35% over political or social concerns and 33% over transport-mode safety. 39% of travel managers said geopolitical safety concerns will make their job harder over the next 12 months, and 37% said duty of care is hard without full trip visibility. Only 23% of travelers said their company requires use of its booking tool. On sustainability, 27% would decline a trip over environmental impact, up from 23% in 2023.
A SAP Concur blog post says business travel must balance employee, business and environmental needs, and that an automated spend management system can clamp down on out-of-policy spend while giving employees more autonomy. It cites data: 90% of senior finance leaders agree their key task is to prepare for the unexpected; 67% of business travelers say travel is critical for career advancement; 88% were forced to take unanticipated steps in the past 12 months due to delays, cancellations or re-routing; and 92% would decline a trip for safety, social or environmental concerns or work-life balance impact. It also presents Campari Group, KUKA and Standard Chartered Bank cases using SAP Concur to…
Amtrak, the U.S. National Railroad Passenger Corporation, has officially joined the Concur TripLink ecosystem. The article says the integration lets business travelers book directly on Amtrak.com and the Amtrak mobile app, connect their Amtrak loyalty program, capture negotiated rates, and automatically sync the itinerary and e-receipt with SAP Concur solutions. Amtrak also features a direct connect integration with Concur Travel, letting travelers book a train reservation the same way they book air, hotel, or car reservations. The article says Concur TripLink serves a growing ecosystem of air, hotel, rail, and car suppliers, is used by over 14,000 customers, and supports more than 11 milli…
This SAP Concur blog discusses how companies can manage costs through payment efficiency, virtual card technology, enhanced data visibility, and sustainable travel. It notes that 40% of major companies have committed to reducing emissions, and 97% of corporate travelers would increase travel time to reduce environmental impact.
This SAP Concur blog post outlines nine business travel trends for 2024, including digital transformation, bleisure travel, sustainability, safety and well-being, cost optimization, TMC evolution, cross-department collaboration, corporate incentives, and multi-channel booking. It highlights technologies like AI, virtual queuing, and biometrics to improve efficiency, and notes TMCs must adapt to digital and sustainability demands.
SAP Concur released an eBook, "6 Ways to Grow Your Business with Spend Management Automation," explaining how intelligent travel, expense, and invoice solutions address current challenges and prepare for growth. The six ways include maximizing automation and closing visibility gaps; tracking and responding to spending to stay ahead of cash flow; empowering flexible and on-the-go work; encouraging compliance and managing risk; making sustainability part of the process; and growing the business with spend data. It says end-to-end automation limits spending falling through process and system gaps, and AI flags problems and cuts off tax issues.
SAP Concur's fifth annual Global Business Travel Survey, covering 3,850 business travelers in 25 markets, reveals generational differences from baby boomers to Gen Z in willingness to travel, satisfaction, economic impact, changing expectations, career advancement, safety and discrimination, and sustainability.
SAP Concur published a blog on event management challenges and trends in regulated industries. Common challenges include venue selection and logistics, budget management, and ROI and measurable outcomes. Trends include hybrid and virtual events, personalization and customization, and sustainability and green initiatives. Event management platforms can help with centralized coordination, budget tracking, and reporting.
SAP Concur published a CFO insights paper recommending finance leaders look at travel and expense processes and technology to improve both sustainability and growth. The report notes 31% of businesses struggle to put the right sustainability programs and policies in place, and 61% of finance leaders lack near-real-time visibility into spending data. Automated T&E solutions can reduce paper, offer sustainable travel options, free employee productivity, and deliver data to measure sustainability. Gina McNamara, CFO of SAP Asia Pacific and Japan, says measuring financial and non-financial KPIs is critical to turning sustainability into a leading indicator of business health.
An SAP Concur blog post says IT leaders adopting, integrating and implementing business applications face a tight labor market, budget pressure and the need to fold sustainability and social goals into metrics. A report by Oxford Economics and SAP Concur shows 46% cite increasing functional efficiency as their organization's top priority, 75% use basic automation to boost efficiency and 68% say advanced automation raises more efficiency. It suggests IT leaders focus on four areas: simplify integration, provide wide-ranging support, secure data, systems and people, and measure sustainability.
An SAP Concur blog post says businesses are moving from climate pledges to action, actively reducing energy consumption and carbon emissions, changing policies on diversity, equity and inclusion, and progressing toward net-zero goals. It cites data that 60% of business leaders say sustainability has a moderate or strong effect on long-term competitiveness and profitability, and 59% believe environmental issues are, or soon will be, material to business results. It advises determining what matters most, creating a realistic path to net-zero and proving measured progress, with top management modeling sustainable behaviors.
SAP Concur's blog states SAP was named a Leader in the IDC MarketScape: Worldwide SaaS and Cloud Enabled Travel and Expense Applications for Enterprise 2022-2023 Vendor Assessment. The article cites IDC research on market trends including continued emphasis on health and safety, sustainability and diversity, more in-company travel amid remote work, demand for easy-to-use fully digital solutions, and greater acceptance of corporate cards. SAP Concur also launched a Travel & Expense Maturity Assessment tool.
Christopher Juneau returns to SAP Concur as Head of Market Strategy, his second stint after first working at Concur in 2001. He notes SAP is ranked #1 in T&E technology with 49% market share and Concur Travel is the largest OBT. He cites survey data: 94% of business travelers plan to reduce environmental impact in the next 12 months, and 92% want sustainability info in booking tools. SAP Concur is making a significant platform modernization investment, with Concur Travel evolution through 2023 to deliver consumer-grade UX, sustainable travel options, improved policy compliance, and intelligent integrations.
The SAP Concur Global Business Travel Survey polled over 1,100 business travelers at SMBs (fewer than 1,000 employees). Key findings: 34% cite diminished travel budgets as a top-three threat; 50% include rising oil prices and inflation as a threat, higher than 44% at larger organizations; 98% are willing to travel in the next 12 months, but 60% say their current travel schedule falls short of expectations; 48% of unhappy travelers are willing to take action, and 26% will search for a new position; 89% are willing to decline a trip for safety, personal, or environmental reasons; 94% value sustainability info when booking, and 94% plan to act to reduce environmental impact in the next 12 mont…
SAP Concur Global Business Travel Survey reveals generational differences in willingness to travel, health and safety expectations, and sustainability concerns. Companies need flexible policies to attract and retain talent.
The article encourages travel managers to proactively reshape their travel programs amid outdated policies, evolving expectations, and budget cuts. It proposes four key pillars: flexibility, sustainability, safety, and ROI.
SAP Concur survey shows business travelers want safe, flexible, and sustainable travel options. 23% may leave their jobs due to excessive travel frequency, and 24% refuse non-sustainable options. Companies need to adjust travel policies to retain talent.
A SAP Concur blog post notes that remote work and the return to travel shifted spending patterns and made policy compliance more difficult. SAP Concur's Spend Insights Report found excessive personal expenses jumped 21.8% in 2021, and its Pulse Survey revealed the average questionable travel expense ran $3,397. The post offers five tips, including bringing travel, expense, and invoice data together and using real-time information to improve spend visibility.
A SAP Concur blog post notes that even smaller companies cannot ignore travel management. Post-pandemic pent-up demand is significant: a traveler survey shows 95% of travelers at companies with fewer than 1,000 employees are willing to travel again, and 63% are very willing. Traveler attitudes have changed: safety is a top concern, they want the freedom to plan trips flexibly, and over two-thirds want their company to loosen restrictions to allow for flexibility-oriented policies. Additionally, 60% of business travelers expect to make changes that improve travel sustainability and expect their organization to follow suit.
The article points out that while the C-suite looks to travel managers to restart corporate travel, it is the individual traveler who holds the keys. Traveler comfort is key; they need health and safety assurances. 90% of travelers expect their company to provide benefits ensuring health and safety while traveling. Travel managers need to build confidence, shift from duty of care to 'duty of caring,' and consider sustainability.
A SAP Concur blog post notes that business travel decisions are typically optimized for cost and time efficiency, not environmental sustainability, and many organizations still use paper-based booking and expense processes. IOFM found the average business receives 63% of invoices as paper, and 62% manually handle over 75% of paper invoices. APQC research shows finance workers spend 49% of their time processing transactions. The article recommends digitalization and automation to reduce environmental impact, citing NEC's case: reduced T&E management time by 40% and saved about $1.8 million annually with SAP Concur.
SAP Concur executives at an industry summit emphasize the transformative power of travel, despite the pandemic's impact, business travel will recover, with projected global spending of $1.7 trillion by 2022.
This SAP Concur article outlines four steps to create a sustainable travel program: analyze, strategize, engage, and measure. In 2019, business travel generated $1.65 trillion in revenue, 2% of global GDP, but the industry accounts for about 5% of global carbon emissions. Recommendations include adopting carbon budgets, choosing greener transport, and using e-receipts. A TripIt survey found 65% of customers find understanding sustainable travel challenging.
A SAP Concur blog post cites an EY/SAP Concur whitepaper on the return to corporate travel after the pandemic. The 2021 Global Business Traveler Study found that 38% of travelers worried that not traveling would make it difficult to build new client relationships, 45% were concerned about maintaining business connections, and 54% wanted to travel to make personal connections. The whitepaper suggests companies need to provide more pre-trip details, safety protocols, and consider sustainability.
SAP Concur's blog emphasizes the importance of sustainability in business travel, suggesting companies start with supplier selection, traveler guidance, and progress tracking. It notes airlines are increasingly using sustainable aviation fuel, and businesses should craft policies making sustainable choices the default.
World Environment Day 2021 focuses on ecosystem restoration, encouraging businesses to adopt more sustainable travel policies. SAP Concur research shows 59% of European travel decision-makers don't know how to implement sustainable travel policies, yet 97% of business travelers are willing to invest extra journey time for sustainable options. Companies can drive change through carbon offsetting and alternative transport modes.
An SAP Concur article mentions that Concur Travel now includes CO2 emissions data for flights, helping travelers assess environmental impact. Companies can use this data to implement policies that promote eco-friendly choices. 81% of global respondents believe companies should help improve the environment.
SAP Concur published a blog post summarizing a SAP Concur Fusion session on people-first travel programs. Experts from ServiceNow and Ernst & Young shared how business travel has changed post-pandemic, including assessing trip value, the evolving role of travel managers, sustainability, and flexibility. The article notes that 96% of employees are willing to travel, but safety, health, and flexibility are key considerations. 89% want travel policies to prioritize health and safety, and 20% would look for a different position if their company didn't accommodate that desire.
A SAP Concur blog post shares predictions from its global team of experts for 2022 across business travel, digital transformation, sustainability, and employee experience. Predictions include: settlement replacing expense reports, hybrid spend management, bleisure travel, standardized sustainability reporting, and travel as an antidote to the Great Resignation.