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#数字化转型

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Sep 24Thu
  1. Hospitality Technology

    Long John Silver's Advances Digital Transformation

    Long John Silver's, a seafood and chicken chain with nearly 500 locations, is advancing a digital transformation led by Tim Newton, chief technology officer and head of brand operations, who joined in 2024. The brand upgraded its point-of-sale system to a cloud-based setup in 2019 and is now replacing static cardboard menu boards with digital displays, testing computer vision and predictive analytics at the drive-thru speaker box, and piloting five voice AI solutions. With average unit volumes of $1.1 million, any technology added must make financial sense and fit a demographic that includes older and more rural guests. Newton said tech integration is not about cutting labor but redistribut…

Sep 1Tue
Aug 31Mon
  1. TravelDaily China

    AI-Native Hotels: Physical AI Gives Rise to a New Hotel Species

    The article explores the transformation of the hotel industry from '+AI' to 'AI+', proposing the concept of AI-native hotels that rebuild the underlying logic based on AI. The author predicts that by 2029-2030, AI-native models will become mainstream, and elaborates on Physical AI, soul modules, and human-machine collaboration. It notes that domestic groups like H World and Jin Jiang have begun exploring, with international examples like an AI hotel in Las Vegas.

Aug 25Tue
  1. Fenbeitong Feed

    Demand Analysis and Practice of Digital Travel Transformation for Listed Companies

    This article by Fenbeitong analyzes the demand and trends of digital travel transformation for listed companies and large enterprises. It highlights 2026 industry hotspots including compliance-driven demand, AI implementation, ESG disclosure, and normalization of overseas travel. It introduces Fenbeitong's core capabilities, differentiation, and practical application scenarios, emphasizing its value in cost reduction, efficiency, and compliance.

Aug 20Thu
  1. Hospitality Technology

    Inside Zaxbys Tech Stack Overhaul—And a Look At What's Next

    Zaxbys CTO Mike Nettles has completely overhauled the brand's tech stack since 2021, with the brand now surpassing 1,000 locations and over 70% of transactions occurring at the drive-thru. Partnering with Hi Auto, they piloted voice AI across 25 stores, fine-tuning for nine months before rollout. The AI improved dynamic upselling but created kitchen operational challenges, leading to integration with PAR Brink POS and QSR Automations kitchen display systems to streamline order flow.

Aug 3Mon
  1. PhocusWire All News

    Air New Zealand CEO on Navigating 'Perfect Storm': Engine Crisis and Digital Transformation

    Air New Zealand CEO Nikhil Ravishankar spoke at WiT Queenstown about challenges including engine issues, high oil prices, and expected losses, but noted the team has been rebuilt with ~70% joining post-COVID. The airline aims to become the 'world's leading digital airline' through cross-functional teams and AI optimization. All aircraft are back in service, the 787 fleet will undergo the world's first retrofit, and plans include ultra-long-range 787 and Skynest sleep pods.

Jun 15Mon
  1. PhocusWire All News

    Veltra CTO on Reinvention, Resilience, and the Art of the Imperfect

    Mayumi Nakamura Birt, Chief Transformation Officer at Veltra, shared insights on digital transformation in Japan's travel industry at WiT Japan. She argued that Japan's culture of perfection can be a liability in the AI era, advocating for accepting 80% completion to iterate quickly. She builds failure tolerance by having staff train AI agents, envisioning a hybrid workforce. She also addressed overtourism in Japan, drawing lessons from Hawaii's state parks, and urged a holistic government approach. She predicted travel companies will become 'storytelling companies' using AI to deliver personalized experiences.

Apr 15Wed
Feb 5Thu
Feb 2Mon
  1. China Tourism News

    China Cultural Industry and Tourism Annual Research Report (2025) Released

    Beijing Jinghe Cultural and Tourism Development Research Institute released the China Cultural Industry and Tourism Annual Research Report (2025). The report indicates that in 2025, the industry progressed steadily, continuing recovery, with strong momentum in new business forms and digital transformation. Cultural tourism consumption became a key engine for domestic demand recovery. The report also proposes ten development trends for the 15th Five-Year Plan period, including digitalization of industry logic and market segmentation.

Jan 15Thu
  1. OAG Pressroom

    OAG Releases "The Future of the Airline Passenger Experience" Report

    OAG released its industry report "The Future of the Airline Passenger Experience," examining three areas reshaping modern air travel: flight booking, inflight entertainment, and airline loyalty. The report analyzes how digital platforms and personalized experiences are redefining booking, how inflight entertainment has evolved from communal screens to personalized streaming, and how traditional loyalty models are shifting toward more flexible approaches to engage a new generation of travelers. OAG Chief Commercial Officer Jeremy Burke said the airline industry is undergoing a transformative shift propelled by technology and data.

Dec 3Wed
  1. SAP Concur Blog

    Finance Skills in the AI Era: What Skills Are Needed in Finance Today?

    SAP Concur gathered insights from global CFOs on the core skills finance leaders need, including agility and a growth mindset, strategic foresight and data leadership, digital and AI fluency, change management, and communication and collaboration. It also recommends building future-ready finance teams through training, automation, and cross-functional collaboration while addressing the ongoing finance talent shortage.

Nov 26Wed
  1. ACI World RSS

    ACI World and Amadeus Announce 2025 Airport Innovation Awards

    ACI World and Amadeus announced the winners of the 2025 Technology Innovation Awards at Airports Innovate 2025 in Busan, Republic of Korea, recognizing airports for advances in digital transformation, data-driven operations, identity-enabled self-service, and sustainable climate-smart terminals. Winners include Kempegowda International Airport for biometric baggage drop and Queen Alia International Airport for smart cleaning.

Nov 20Thu
  1. Amadeus Newsroom

    UOB Travel Appoints Amadeus to Modernize Its Tech Stack

    UOB Travel, the travel management company subsidiary of Singapore-based United Overseas Bank (UOB), has selected Amadeus as its digital transformation partner to develop an updated end-to-end travel system. UOB Travel will implement digital retailing, automation, productivity and back-office solutions, and gain access to modern distribution channels including NDC for broader travel content. UOB Travel's services span managed business travel, bespoke itineraries and cruises for its cardmembers and banking customers.

Sep 18Thu
  1. Amadeus Newsroom

    Amadeus research: traveler appetite for AI and travel tech skyrockets in 2025

    Amadeus released its Connected Journeys: How Technology Will Transform Travel in the Next Decade study, surveying 9,500 travelers across China, France, India, Singapore, Spain, the UK and the USA. Generative AI usage rose 64% year over year; 42% valued time savings, 37% personalized recommendations and 36% discovering new destinations. 64% would pay for an in-trip AI travel assistant, and 17% would pay up to five percent of total trip value. However, 25% encountered outdated or inaccurate AI information and another 25% found AI unable to capture personal preferences. 90% of air travelers reported some anxiety, 69% favored biometric gateways and 66% showed interest in remote baggage check-in.

Sep 16Tue
  1. Amadeus Newsroom

    Malaysia's CIT selects Amadeus to modernize its tech stack

    Kuala Lumpur-based Malaysian business travel management company Corporate Information Travel (CIT) selected Amadeus as its digital transformation partner and will migrate its business to the Amadeus Travel Platform for more comprehensive air content and modern capabilities. Founded in 1985 and recently marking its 40th anniversary, CIT offers instant airline reservations, ticketing and corporate ticketing facilities with fares from more than 130 airlines worldwide. CIT said it aims to build a future-proof, scalable system so consultants spend less time on repetitive tasks, and to launch a modern client-oriented website including NDC content.

Jul 16Wed
  1. Amadeus Newsroom

    Saudia moves to Orders with Amadeus Nevio

    Saudia, the national flag-carrier of Saudi Arabia, translated traditional booking records (PNRs) and electronic tickets into Orders, becoming one of the first airlines globally to operationalize Orders. The milestone was achieved using Amadeus' smart bridging capabilities, translating traditional records from Saudia's existing Amadeus Altéa PSS into single order records in its new Amadeus Nevio environment. An Order is a single, dynamic record of everything the traveler has purchased, providing a real-time consolidated view.

Jul 15Tue
  1. Amadeus Newsroom

    Luxair and Amadeus Renew and Expand Collaboration

    Luxair, the national airline of Luxembourg, has renewed and expanded its long-standing agreement with Amadeus. Under the new agreement, Luxair has signed a renewal of its Passenger Service System (PSS) and an extension of its Full Content Agreement (FCA) with Amadeus. The deal also includes the adoption of several advanced Amadeus solutions designed to enhance customer experience, optimize operations, and support Luxair's strategic growth ambitions. These include: Amadeus Self-Reaccommodation, empowering travelers to manage disruptions independently via mobile; Amadeus Reference Experience, a responsive, component-based user interface ensuring a consistent booking experience across all devi…

Jun 3Tue
  1. SAP Concur Blog

    SAP Concur Report: CIO-CFO Partnership Can Accelerate Company Growth

    SAP Concur released its 2025 CFO Insights report, surveying 350 finance leaders, 115 IT leaders, and 115 HR leaders across eight countries. It found 58% of IT leaders want more regular cross-functional meetings with C-level colleagues; 43% rank phishing and social engineering among their top three vulnerabilities; 57% want finance to prioritize cybersecurity in planning and 51% want higher security budgets; 59% of finance leaders plan to increase cybersecurity budgets. IT leaders also seek CFO support on digital transformation (54%) and IT ROI metrics (43%), and cite conflicting departmental priorities (57%) and unclear roles (49%) as collaboration barriers.

Jan 23Thu
  1. SAP Concur Blog

    Digital Transformation in Public Sector Travel & Expense: A Guide to Change Management

    A SAP Concur blog post explores digital transformation of travel and expense (T&E) management in the public sector. A GovTech study found that approximately 60% of employees identify legacy infrastructure and lack of automation as significant operational barriers. The article notes non-compliant expenses are estimated at roughly 29% of annual T&E spend, and modern T&E solutions can increase policy compliance rates by 32%. It provides a change management framework including impact assessment, strategic foundation, and leadership support, and cites success cases from Booz Allen Hamilton, the University of Alabama, Cardinal Health, and others.

Jan 14Tue
  1. SAP Concur Blog

    Digital Transformation in Aerospace, Defense, and Government Contracting: How T&E Modernization Imp…

    A SAP Concur blog post explores digital transformation of travel and expense (T&E) management in the aerospace, defense, and government contracting industry. Research suggests inefficiencies in T&E management can lead to as many as 20% of expense reports being delayed or lost, heightening the risk of triggering Defense Contract Audit Agency (DCAA) audit issues. An IDC report found 90% of decision-makers see room to improve spend controls. The article recommends modern T&E solutions with FedRAMP moderate certification, multi-factor authentication, and encrypted data transmission, and emphasizes change management best practices.

  2. SAP Concur Blog

    What Energy & Utility Companies Are Getting Wrong About T&E Management — And How Digital Transforma…

    A SAP Concur blog post notes that 72% of energy and utility companies still rely on manual processes for travel and expense (T&E) management. Industry research shows 45% of sector leaders are prioritizing advanced T&E solutions to address evolving regulatory requirements, while 41% are focusing on supporting sustainability initiatives. Digital T&E management can achieve a 54% reduction in travel booking time, 43% improvement in expense report processing, and 50% acceleration in reimbursement cycles. The article also discusses FERC compliance requirements and change management strategies.

  3. SAP Concur Blog

    The Hidden Costs of Outdated T&E Systems in Higher Education — Why Digital Transformation is the Ke…

    An SAP Concur article notes that higher education institutions often face inefficiencies and compliance risks due to outdated T&E systems. A survey shows that 67% of U.S. business travelers in higher education feel business travel is key to career advancement, and 94% have experienced travel cutbacks. Modern T&E solutions can streamline processes, reduce costs, and improve faculty and staff experience.

Apr 22Mon
  1. SAP Concur Blog

    The Changing CFO Role Requires Greater Collaboration with HR and IT

    SAP Concur research shows finance leaders are getting involved in areas where they traditionally had a lighter touch, and the strategic nature and crossover of C-level roles has increased. CFOs must ensure financial accountability and ROI across the organization, leading to collaboration with HR and IT on initiatives and spending. In the 2023 CFO Insights research, 87% of finance leaders said their crossover with HR is more significant than ever; in the 2024 survey, virtually every finance leader regarded the HR relationship as important, with top collaboration priorities including incentivizing high performers, diversity, and addressing the gender pay gap. With CIOs/CTOs, cost control (58%…

Mar 26Tue
  1. SAP Concur Blog

    9 Business Travel Trends to Watch

    This SAP Concur blog post outlines nine business travel trends for 2024, including digital transformation, bleisure travel, sustainability, safety and well-being, cost optimization, TMC evolution, cross-department collaboration, corporate incentives, and multi-channel booking. It highlights technologies like AI, virtual queuing, and biometrics to improve efficiency, and notes TMCs must adapt to digital and sustainability demands.

Mar 13Wed
  1. SAP Concur Blog

    Ardent Partners: 2024 AP Trends Center on AI and Agility

    The Ardent Partners report 'Accounts Payable 2024: BIG Trends and Predictions,' sponsored by SAP Concur, says AI and automation will deepen their impact on accounts payable, allowing AP teams to focus on strategic decision-making. Report topics include AI and digital transformation, fraud prevention, supply chain shifts, tightening invoicing standards, best-practice sharing, data value and AP career development. The report says AP is becoming a 'hub of intelligence' as well as a 'center of efficiency.'

Nov 6Mon
  1. SAP Concur Blog

    How Procurement Leaders Are Driving Digital Transformation: SAP Concur Conversations with Amazon Bu…

    In the SAP Concur Conversations podcast, Satya Mishra, Director of Product Management at Amazon Business, and Jeanne Dion, Vice President of the Value Experience Team at SAP Concur, discuss procurement's shift from tactical to strategic. E-procurement paired with systems integration can reduce manual reconciliation, improve spend visibility and enhance the employee buying experience. For example, when an employee purchases on Amazon Business, data can flow instantly into Concur and be auto-reconciled.

Jul 26Wed
  1. SAP Concur Blog

    More Productivity, Less Paperwork: How AP Automation Revolutionizes Business Operations with AvidXc…

    SAP Concur podcast features Chris Elmore, Chief Evangelist of AvidXchange, discussing the transformative power of AP automation. The conversation notes that although AP automation can increase efficiency, visibility, and control, fewer than 20% of businesses have fully automated AP processes, and 70% of invoice processing is still paper-based. The discussion covers the evolution of the AP profession, automation opportunities, and how to drive change by focusing on mission, purpose, and outcome.

  2. SAP Concur Blog

    Breaking Barriers: How Digital Transformation is Reshaping Spend Management with Dermalogica

    SAP Concur podcast features Jenny Chen, Senior Accountant at Dermalogica, sharing the company's digital transformation and change management experience. Dermalogica grew from a 5-person company to over 150 employees and implemented SAP Concur's travel, expense, and purchase request and invoice platforms to streamline processes and improve efficiency. Chen emphasized understanding employee pain points, gradually introducing changes, continuous training, and a long-term perspective.

  3. SAP Concur Blog

    The Digital Transformation of Spend Management: Journeying Towards Streamlined Processes

    SAP Concur podcast summarizes Dermalogica's digital transformation case. Dermalogica grew from a 5-person company to over 150 employees and implemented SAP Concur's travel, expense, and purchase request and invoice platforms, reducing invoice processing time from 30-35 hours per week to one hour, achieving faster payment turnarounds and real-time spend visibility. The company also won the 2022 SMB Digital Innovation award.

Jul 24Mon
  1. SAP Concur Blog

    SAP Concur: Mission-Centric Government Travel and Expense Modernization

    SAP Concur outlines its commitment to modernizing government travel and expense management. SAP Concur solutions have served government organizations for over 20 years, providing centralized travel and expense services for the E-Government Travel Service (ETS) Program since 2003. The article discusses challenges in government IT modernization, key elements for investment success, and core principles of effective partnerships.

Jul 13Thu
  1. SAP Concur Blog

    HFMA Conference: Healthcare Digital Transformation and Travel Compliance Challenges

    SAP Concur attended the HFMA annual conference to discuss four key challenges facing healthcare organizations: funding sources and cost transparency, rising airfares and room rates, Stark Law and Anti-Kickback Statute compliance, and staffing shortages. The article cites the HFMA 2023 Outlook Survey Report and Deloitte survey data, noting only 42% of healthcare workers are satisfied with work practices and 38% with work-related technology.

Jul 12Wed
  1. SAP Concur Blog

    AvidXchange Chief Evangelist on Barriers to AP Automation Innovation

    The SAP Concur Conversations podcast features Chris Elmore, Chief Evangelist at AvidXchange, discussing barriers to innovation in AP automation. Elmore notes that the risk-averse culture in accounting trains younger workers to uphold the status quo rather than drive change. He emphasizes that the real value of automation is freeing up time for accountants to focus on high-value work, citing the historical example of loom industry automation creating new markets.

Jun 16Fri
  1. SAP Concur Blog

    Main CFO Challenges and How to Solve Them

    A SAP Concur blog post analyzes five key challenges facing CFOs: talent recruitment and retention, supply chain issues, complex employee benefits, improving cash flow, and financial forecasting and planning. 53% of CFOs want to increase agility to better operate in a turbulent business environment. Gartner predicts 78% of CFOs will increase or maintain enterprise digital investments through 2023. The post recommends finance automation, data integration, advanced analytics, and AI to address these challenges, citing data that SAP Concur customers realized 11% cost savings.

May 18Thu
  1. SAP Concur Blog

    Getting Your Company on Board with Spend Automation

    SAP Concur offers arguments for adopting spend automation. Organizations using SAP Concur solutions achieved an average 406% return on investment over three years, with a payback period of just 5.1 months. After adoption, they reported a 72% reduction in lost receipts, a 53% decrease in expense reporting errors, and a 55% reduction in auditing efforts. The article recommends tailoring the business case to stakeholders including CFOs, AP, IT, and HR, and emphasizes automation supports AI, tax compliance, and spend management under remote work.

Apr 20Thu
  1. SAP Concur Blog

    Choosing a T&E Automation Solution That's Right for Your Business

    An SAP Concur blog post says T&E processes still relying on paper receipts, manual forms and employee-funded cards hurt productivity and frustrate staff. Automated T&E solutions provide an accurate, up-to-date view of travel spending that helps control costs, improve cash flow and target spending. Cloud solutions are now more affordable for SMBs, and the post cites Analysys Mason finding that businesses using SAP Concur T&E solutions save an estimated $54,000 a year and 148 hours weekly for finance or accounting teams. Selection should weigh integration, ease of use, and visibility and control.

Apr 18Tue
  1. SAP Concur Blog

    Learn How CFOs Can Navigate Inflation and Other Disruptions

    An SAP Concur blog post for CFOs and finance leaders addresses navigating inflation, global instability and banking turbulence. Citing IDC, it says modernizing business applications and augmenting data are recommended approaches, and cloud travel and spend management solutions provide flexibility and timely insight. It outlines three focuses: rethink priorities to get ahead of change, using automation to cut manual processes and set criteria for weighing trips versus virtual meetings; align short-term actions with medium- and long-term goals; and invest in people during digital transformation. Renaud Heyd, CFO of SAP UK and Ireland, says CFOs must keep organizations honest about how busines…

  2. SAP Concur Blog

    Best Practices to Meet Today's Automation and IT Challenges

    An SAP Concur blog post says IT leaders adopting, integrating and implementing business applications face a tight labor market, budget pressure and the need to fold sustainability and social goals into metrics. A report by Oxford Economics and SAP Concur shows 46% cite increasing functional efficiency as their organization's top priority, 75% use basic automation to boost efficiency and 68% say advanced automation raises more efficiency. It suggests IT leaders focus on four areas: simplify integration, provide wide-ranging support, secure data, systems and people, and measure sustainability.

Apr 13Thu
  1. SAP Concur Blog

    From the Experts: Evolving Landscape of Travel & Expense

    An SAP Concur blog post summarizes a webinar on the changing travel and expense landscape attended by over 700 business professionals. Experts say T&E is undergoing a major shift, manual entry will fade out and repetitive tasks will be handled by AI and emerging technologies. It cites data: 91% of business travelers see travel flexibility as essential for health and safety; 98% of Gen Z respondents plan steps to reduce environmental impact over the next 12 months; 61% of finance and IT leaders say finance leaders lack enough visibility into near-real-time employee spend data; and 72% of businesses see digital transformation as key to growth.

Feb 28Tue
  1. SAP Concur Blog

    SAP Concur Releases E-book on Seven Key Habits of Successful Finance Leaders

    SAP Concur released an e-book, Seven Key Habits of Successful Finance Leaders, gathering insights from finance executives. The article notes that amid an unpredictable economy, talent shortages and productivity pressure, finance leaders must intentionally grow their skills. Habits include staying on the cutting edge of technology, identifying blind spots, embracing a 'say yes' philosophy and committing to continuous learning. Several finance executives shared specific approaches.