Skip to content
中文Subscribe

#生成式AI

Today0items
Aug 20Thu
  1. PhocusWire All News

    Radisson Hotel Group's AI transformation: Price match boosts direct bookings

    Velit Dundar, VP of Global E-commerce at Radisson Hotel Group, shared insights on AI transformation in an interview with PhocusWire. The price match feature launched in July automatically detects lower rates on OTAs and matches them on Radisson's website, resulting in a +19% uplift in direct-channel conversion. In collaboration with Google Cloud and Accenture, generative AI automates ad creation and localization across 30+ languages, leading to a +22% increase in ad-driven revenue, +35% increase in return on ad spend, and +50% productivity improvement for media teams. AI has also nearly halved time-to-hire. Dundar emphasizes that AI should enhance rather than replace human hospitality, and…

Aug 11Tue
  1. Hospitality Technology

    Rethinking Hotel Data Architecture for Generative AI Era

    As travelers increasingly use generative AI agents to research and book hotels, traditional loyalty frameworks face a major test. Amperity research shows 60% of consumers have selected a new travel brand based on AI recommendations. Legacy hotel infrastructure suffers from siloed guest data across PMS, CRS, and POS. Amperity co-CEO Derek Slager advises hotels to build an identity resolution layer across systems, combining deterministic and probabilistic signals, continuously updating profiles; provide external LLM engines with minimal, current, and consented context via APIs, not raw data; and adopt a hybrid architecture that reduces data movement while maintaining governance.

Jul 14Tue
  1. PhocusWire All News

    AI pushes travel advisors' evolution: 56% cautiously optimistic, 59% have used generative AI

    Research by Phocuswright and Travel Weekly shows 56% of travel advisors are cautiously optimistic about adopting new technology, and 59% have used generative AI tools, up from 41% a year earlier. AI is being applied to back-office tasks like research and itinerary building, freeing advisors to focus on personalized service. Companies like Tern and Fora are developing AI tools to boost advisor productivity.

Mar 24Mon
  1. SAP News Concur Search

    SAP Concur Fusion 2025: AI and Amex Partnership Drive T&E Automation

    At SAP Concur Fusion 2025, SAP showcased AI-driven travel and expense management innovations and announced an expanded partnership with American Express. SAP is embedding its generative AI copilot Joule into Concur Expense and Concur Travel solutions, with Joule in Concur Expense expected to be generally available in Q2 2025. SAP Concur and Amex are launching a real-time authorization data capability where Amex Corporate Card purchases automatically generate and categorize expenses, starting with meal expenses. Amex GBT has integrated over 2 million hotel properties into the new Concur Travel platform.

Mar 19Wed
  1. SAP News Concur Search

    SAP Debuts Joule AI Copilot in Concur Solutions at Fusion 2025

    SAP announced at SAP Concur Fusion 2025 that it is embedding generative AI copilot Joule into Concur Expense and Concur Travel solutions. Joule in Concur Expense is expected to be generally available in Q2 2025, helping employees prepare expense reports. Joule in Concur Travel is currently in the SAP Early Adopter Care program and can assist with planning offsite meeting locations and providing flight and hotel cost estimates. SAP also announced an expanded partnership with American Express featuring a real-time authorization data capability where Amex Corporate Card purchases automatically generate expense entries. SAP Concur holds 49.6% 2023 market share as the leader in worldwide T&E man…

Mar 12Wed
  1. SAP Concur Blog

    SAP Concur Delivers Joule AI Copilot and Amex Integration at Fusion 2025

    SAP Concur announced multiple product innovations at Fusion 2025, including embedding generative AI copilot Joule into Concur Travel and Concur Expense. Joule in Concur Expense is expected to be generally available in Q2 2025, helping employees prepare expense reports and answer questions. Joule in Concur Travel is currently in the Early Adopter Care program and can assist with planning offsite meeting locations. SAP Concur expanded its partnership with American Express with a real-time authorization data capability where Amex Corporate Card purchases automatically generate expense entries, starting with meals. One-third of SAP Concur customers use the Amex corporate card.

Aug 26Mon
  1. SAP Concur Blog

    SAP Concur Launches Request Assistant to Streamline Trip Approvals with Generative AI

    In March 2024 SAP Concur added Request Assistant to Concur Request, using generative AI to provide cost estimates for business trips based on trip duration, destination, and services, as well as user preferences such as flight class, number of connections, and hotel ratings. The feature integrates with Concur Travel to carry approval-stage details into booking, and with Concur Expense to populate an expense report from expected costs; if the final total matches the original estimate, companies can configure auto-approval. SAP Concur's 2024 Global Business Travel Survey found that 84% of business travelers say their company requires pre-trip approvals for at least some trips, 67% have observ…

Jul 10Wed
  1. SAP Concur Blog

    Industry leaders on maximizing AI ROI

    SAP Concur's CFO Insights Series article 'Solving the ROI Puzzle' combines research and finance-leader input on how businesses can measure and maximize AI returns. It says 51% of finance leaders are investing in AI, and measuring ROI requires understanding the challenges of defining returns, using nontraditional performance indicators, and recognizing long-term human benefits. It cites McKinsey's estimate that about 75% of generative AI's total value comes from customer operations, software engineering, R&D, and marketing and sales.

Jul 9Tue
  1. SAP Concur Blog

    SAP Concur survey: how AI could transform business travel

    SAP Concur's Global Business Travel Survey found 88% of business travelers globally took unanticipated steps in the past 12 months due to unexpected challenges, with 38% spending extra time on the road and 36% incurring extra expenses. 64% of travel managers want AI to automate at least some responsibilities, and 95% of business travelers would consider AI-powered automation. The survey also found 95% of Gen Z and 92% of millennial travelers are uncomfortable using AI-enabled booking tools, versus 83% of Gen X and 68% of baby boomers.

May 22Wed
  1. SAP Concur Blog

    Navigating Spend Management in the Year of AI Adoption

    This SAP Concur blog post discusses the transformative role of generative AI in finance and spend management. It notes that Gartner predicts over 80% of enterprises will have embedded generative AI into their operations by 2026. AI enhances efficiency in data reconciliation, fraud detection, and risk management, allowing finance professionals to focus on strategic decision-making. The article also emphasizes real-time insights, trust and ethical considerations, and workforce preparedness.

Feb 29Thu
  1. SAP Concur Blog

    SAP Concur Outlines Vision for Future of Travel and Expense Management

    At its SAP Concur Fusion customer event, SAP Concur shared its vision for the future of travel and expense management, where these tasks practically manage themselves, removing the need to write expense reports, understand compliance policies, or sacrifice personal preferences. The company said it will develop solutions that are intelligent, predictive, instinctive, and continuously learning, leveraging its position as one of the largest aggregators of travel and expense data to improve efficiency, compliance, and employee satisfaction through generative AI and machine learning.

Dec 15Fri
  1. SAP Concur Blog

    How SAP Concur Leverages Generative AI to Revolutionize Travel & Expense Management

    SAP Concur published a video interview transcript in which Rahul Vig, Senior Director of Product Management, explains SAP's AI investment and three core principles: relevance, reliability, and responsibility. The article describes how SAP Concur uses AI to improve expense management, including ExpenseIt using machine learning to extract information from receipts and create expense reports, Verify automating the audit process, and Invoice Capture automatically capturing invoice information. Vig revealed that in the past 18 months, approximately 60 million expense reports were processed through Verify, with only 3% requiring manual auditor review. The future goal is to use generative AI to ma…