Acquis Consulting on Building Travel Programs Centered on Traveler Experience

The SAP Concur Conversations podcast features Hansini Sharma, who leads the Travel Practice at Acquis Consulting Group, discussing how travel managers can redesign travel programs to meet traveler expectations. Sharma emphasizes the importance of understanding traveler personas and distinguishing trip goals (cost-effectiveness, productivity, or convenience), noting that flexibility and bleisure integration have become key factors in employee retention.