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#旅客体验

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Sep 28Mon
  1. TravelDaily China

    Plaza Premium Group Wins Skytrax World's Best Airport Lounge Group for 10th Consecutive Year

    On September 21, 2026, Plaza Premium Group received the "World's Best Airport Lounge Group" award at the Skytrax World Airline Awards in London, marking its 10th consecutive year of recognition since 2016. In addition, three Plaza Premium lounges—at Rome Fiumicino Airport, London Heathrow Airport and Dubai International Airport—ranked among Skytrax's top 10 "World's Best Independent Airport Lounges." Founder and CEO Song Haisi (Haisi Song) said the group pioneered the independent airport lounge concept 28 years ago, and the honor reflects passenger trust and the efforts of its global team. Skytrax CEO Edward Plaisted also congratulated Plaza Premium on the decade-long achievement.

Sep 24Thu
  1. BCD Travel RSS

    BCD Travel Launches Tripsource Platform to Enhance Traveler Experience with Guided Engagement

    BCD Travel has launched Tripsource, a platform designed to improve the end-to-end business traveler experience by delivering real-time, contextual guidance and support. The platform combines travel content from aggregators and GDS, enabling booking, trip management, policy application, and risk insights. BCD Travel reports a 90% satisfaction rate with Tripsource. Emphasizing an open ecosystem, the platform can integrate with other booking tools and partners, helping travel managers improve program compliance and performance.

Sep 23Wed
  1. IATA Pressroom

    IATA to Hold Joint World Financial and Passenger Symposium in Macao in October 2026

    The International Air Transport Association (IATA) will hold the joint World Financial Symposium (WFS) and World Passenger Symposium (WPS) on 28–29 October 2026 in Macao (SAR), China, under the theme "From Vision to Value: The Next Era of Air Travel." The event will bring together leaders from airline retailing, finance and passenger experience to discuss artificial intelligence, modern airline retailing, digital identity and new payment solutions. The agenda includes the IATA Industry Economic Outlook, results of the 2026 IATA Global Passenger Survey, and three specialized tracks: Retail and Distribution (Offers & Orders), Financial Services and Processing, and Passenger Experience and Acc…

Sep 20Sun
  1. CATA

    CATA Aviation Service Sub-Forum Focuses on AI-Enabled Passenger Travel

    On the afternoon of September 18, the Aviation Service Sub-Forum of the 4th CATA Aviation Conference was held at the China National Convention Center Phase II in Beijing under the theme 'Smart Future, Better Travel — AI Empowering New Warmth in Civil Aviation Services,' with over 200 industry representatives attending. The forum released the group standard 'Civil Aviation Information System Development and Delivery Grading Part 1: Technical Requirements,' establishing lifecycle grading specifications for the first time. CATA Secretary-General Pan Yixin noted challenges in enterprise intelligent transformation including input-output balance, business fit, uneven talent resources and duplicat…

Sep 10Thu
  1. Pinchain Tourism

    oneworld Partners with Timeshifter to Offer Free Jet Lag Service to Round-the-World Travellers

    According to a PR Newswire release on 9 September, the oneworld alliance has entered a new partnership with jet lag app Timeshifter to help round-the-world travellers adapt to new time zones faster. Timeshifter is the world's most-downloaded jet lag app, with over 1.7 million users. Effective immediately, travellers who purchase round-the-world itineraries via oneworld.com can receive a free Timeshifter subscription covering the entire journey, taking into account every flight and time-zone change. Timeshifter provides personalised advice based on circadian science, flight itinerary, sleep patterns, chronotype and personal preferences. oneworld Vice President of Loyalty and Business Roger B…

Sep 3Thu
  1. ACI World RSS

    Melbourne Airport to Host 2027 ACI World Airport Experience Summit, First Time in Oceania

    ACI World announced that Melbourne Airport will host the 2027 ACI World Airport Experience Summit, the first time the event will be held in Oceania. The eighth edition closed in Istanbul, Türkiye, hosted by iGA Istanbul Airport, drawing around 800 participants and more than 60 expert speakers across nearly 20 sessions. Themes included human-centred travel, employee experience, technology with a human purpose, the business value of customer experience, and airports as destinations and cultural ambassadors.

Mar 31Tue
  1. ACI World RSS

    ACI World Opens Submissions for 2026 Airport Innovation Awards

    ACI World opened submissions for the 2026 ACI World Airport Innovation Awards on 31 March 2026, inviting airports worldwide to showcase innovation in passenger experience, operations and sustainability. Now in its sixth year, the awards cover four categories: passenger-related processes, operations and installations management, individual innovation leadership, and airports handling 5 million passengers or fewer annually. Submissions close on 16 June 2026 and will be judged by an international expert panel; winners and top-five finalists per category will be announced at the ACI Airports Innovate event in Barcelona from 23 to 25 November 2026.

Mar 17Tue
Jan 15Thu
  1. Amadeus Newsroom

    Manila Airport Transforms Border Experience with Amadeus Biometrics

    Amadeus announced that Ninoy Aquino International Airport (NAIA), the Philippines' main hub, has adopted its biometric technology, allowing passengers to complete immigration in under 20 seconds. The upgrade supports the airport's $3 billion modernization with 78 new biometric eGates. The first batch of 24 eGates became operational in December 2025, with the remaining 54 to be deployed in early 2026 as terminal refurbishment completes. The airport serves more than 50 million passengers annually, with the concession awarded to NNIC in 2024.

Nov 26Wed
  1. ACI World RSS

    ACI World and Amadeus Announce 2025 Airport Innovation Awards

    ACI World and Amadeus announced the winners of the 2025 Technology Innovation Awards at Airports Innovate 2025 in Busan, Republic of Korea, recognizing airports for advances in digital transformation, data-driven operations, identity-enabled self-service, and sustainable climate-smart terminals. Winners include Kempegowda International Airport for biometric baggage drop and Queen Alia International Airport for smart cleaning.

Oct 8Wed
  1. Amadeus Newsroom

    Amadeus study: 79% of Singapore travellers embrace biometric gateways

    Amadeus released global research, 'Connected Journeys: How Technology Will Transform Travel in the Next Decade'. It found 79% of Singapore respondents would consider using biometric gateways to replace repetitive document and identity checks at key airport touchpoints such as check-in, boarding and immigration, above the global average of 69%. 36% are interested in biometric security to speed up queues, 33% in real-time traffic and arrival updates, and 62% would check luggage from home. 32% would prefer a single 'super app' consolidating travel information; among business travellers, 34% prefer one consolidated app and 32% value smart luggage tracking. Generative AI usage nearly doubled fro…

Jul 12Wed
  1. SAP Concur Blog

    Acquis Consulting on Building Travel Programs Centered on Traveler Experience

    The SAP Concur Conversations podcast features Hansini Sharma, who leads the Travel Practice at Acquis Consulting Group, discussing how travel managers can redesign travel programs to meet traveler expectations. Sharma emphasizes the importance of understanding traveler personas and distinguishing trip goals (cost-effectiveness, productivity, or convenience), noting that flexibility and bleisure integration have become key factors in employee retention.

Apr 3Mon
  1. SAP Concur Blog

    TripIt Survey: Five Features That Help Travelers Save Money

    A SAP Concur blog post cites a recent TripIt survey asking travelers whether TripIt saved them money and which features helped. Among those who said TripIt features saved them money, 37% cited Fare Tracker, 16% Nearby Places, 14% International Travel Tools, 12% Navigator, and 9% Point Tracker. The post details each feature: Fare Tracker monitors booked flight itineraries for fare reductions and alerts users to potential airline credits or refunds; Nearby Places surfaces nearby restaurants, hospitals, gas stations, and more; International Travel Tools provides tipping guidelines and currency exchange rates; Navigator shows transportation options with estimated costs and travel times; and Poi…

Jun 29Wed
  1. SAP Concur Blog

    Reviewing Travel Policy Through Travelers' Eyes: SAP Concur Offers an Assessment Framework

    At its Fusion Exchange event in Houston, SAP Concur shared a framework for assessing travel and expense policy from the traveler's perspective, covering airfare booking rules, airport experience, lodging booking, expense process, booking process, meals and entertainment, bleisure and culture, and communication, using scores to identify positive and negative traveler experiences.

  2. SAP Concur Blog

    SAP Concur Survey: U.S. Business Travelers Prioritize Flexibility and Willing to Act on Sustainabil…

    A survey of 1,000 U.S. business travelers commissioned by SAP Concur shows that 78% are satisfied with their company's pace of returning to pre-pandemic travel habits, but 55% are unhappy with their current amount of business travel. Flexibility remains a top priority, with 83% feeling more empowered to make travel requests than before the pandemic. Additionally, 88% are willing to take steps to reduce their environmental impact, such as choosing greener hotels or transportation. The survey also highlights the prevalence of discrimination during travel.

  3. SAP Concur Blog

    Amex GBT and SAP Concur Partner to Deliver Consistent Global Booking Experience

    An SAP Concur podcast conversation with Scott Daube of American Express Global Business Travel (Amex GBT) explores how to provide a consistent, reliable online booking experience for multinational corporate clients. Daube notes that traveler dissatisfaction often stems from travel policy rules rather than the booking tool itself. Amex GBT helps clients safely restart travel programs post-pandemic by collecting feedback, reassessing resources, and leveraging global technology like Concur Travel.

  4. SAP Concur Blog

    Tackling Three Top Challenges for Travel Managers: GBTA Survey and SAP Concur Solutions

    A SAP Concur blog post cites a GBTA survey to identify three top challenges for travel managers: policy compliance and invisible spend, traveler experience, and employee well-being and safety. The survey shows an average of 37% of hotel bookings and 15% of air bookings occur outside corporate booking channels; 34% of travel managers spend more time communicating with travelers; and one-third still don't know how long it would take to confirm every employee's safety in an incident. The article describes how tools like TripLink, TripIt, and Concur Locate can help address these challenges.