The Impact of Online Booking Tool Configurations on Global Travel

A SAP Concur blog post features Julie Deppe, VP of Enterprise Technology at World Travel, Inc., discussing best practices for online booking tool (OBT) configurations in global travel programs. When using SAP Concur Travel, there is always one Concur site regardless of international travel volume, but multiple configurations (including subsites) can be set up based on program needs. Multi-agency configurations are used in multi-agency service setups: a global reseller can access all configurations for a global view of travel, while local fulfillment agencies see only travel booked through them. This setup supports localized service while maintaining data security, risk management, and conso…