BCD Travel发布差旅经理可持续选择五步指南
BCD Travel发布差旅经理指南，提出通过五个步骤影响旅客可持续差旅选择：选定一个决策点、找到决策时刻、将指引嵌入预订流程、衡量结果、学习调整。指南引用BCD调研数据：34%旅客将供应有限和信息不足列为可持续选择的障碍；50%差旅采购方使用在线预订工具消息，但仅28%旅客记得看到过。指南还提供90天试点路线图，分三阶段推进。
#在线预订工具
#在线预订工具
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BCD Travel News Hub BCD's Tripsource embeds sustainability into the booking experience
BCD Travel announced on Sept. 17, 2026 that Tripsource, its open, intelligent travel platform, embeds sustainability across the travel program. Travelers, arrangers and agents can see relevant CO2 information and guidance during planning and booking, and organizations can display and collect a carbon fee at the point of sale. The platform offers insights and AI analyses to benchmark performance and optimize sustainability strategies. BCD's survey of travel buyers found 56% cited improved technology, including online booking tool capabilities, as a top influence on sustainable business travel; meanwhile 31% of travelers said they normally lack flight emissions information when booking.
Hospitality Technology Engine Acquires Options Travel to Build AI-Native Online Booking Tool
Business travel and spend management platform Engine acquired Options Travel, a full-service TMC with over 30 years of experience, using its daily operations as a laboratory to build an AI-native Online Booking Tool (OBT). The tool consolidates booking, payments, reporting, customer management, and duty of care into a single dashboard, reducing agent booking times from an industry average of nearly 15 minutes to 2.5 minutes, with plans to license it to TMCs globally.
PhocusWire All News Engine Acquires Options Travel to Build Modern OBT
Travel and spend management platform Engine acquired TMC Options Travel, with terms not disclosed. Engine will use Options Travel's operations to develop an AI-native online booking tool (OBT) aimed at improving booking speed, personalization, and automated disruption handling. Options Travel will continue to operate independently, with its employees joining Engine.
BCD Travel RSS BCD releases Q2 2026 Travel Market Report
BCD Travel released its Q2 2026 Travel Market Report, covering global airline traffic, impacts of Middle East events, IATA outlook changes, airline on-time performance, and surveys on online booking tools. The report analyzes over 100 airlines using OAG data.
Amadeus Newsroom Amadeus Cytric collaborates with Globespan to issue first Air Canada NDC booking
Amadeus Cytric and travel management company Globespan announced an alliance under which Globespan becomes a reseller of Amadeus Cytric, offering the online travel management tool to customers across Canada and the US. Globespan became the first TMC to issue a live NDC booking from Air Canada on an online booking tool via Amadeus in the Canadian market, bringing Air Canada NDC content to corporate travelers. Globespan now has full access to Cytric Easy functionalities, including Microsoft Teams integration.
SAP News Concur Search SAP Concur Unveils New Concur Travel Experience, Deepens GDS Integration
SAP Concur unveiled new Concur Travel experiences at the GBTA Convention, including an end-to-end booking experience for Sabre GDS from U.S. point of sale, with plans to extend to Amadeus and Travelport+ in 2024. The new experience offers consumer-grade UX, richer content including NDC, sustainability options, omni-search, and integration with Concur Expense. Concur Travel bookings are up 8% from Q2 2022.
SAP Concur Blog SAP Concur Unveils New Experiences for Concur Travel
At the GBTA Convention, SAP Concur announced a major evolution of Concur Travel, introducing a new end-to-end booking experience for air, hotel, and car rental on Sabre GDS from U.S. point of sale, with Amadeus and Travelport+ planned for 2024. The new experience emphasizes a consumer-grade UX, NDC content integration, sustainability options, and seamless integration with Concur Expense.
SAP Concur Blog JTB-CWT Concur TripLink Integration: Enhancing Business Travel in Japan
SAP Concur announced the integration of JTB-CWT with Concur TripLink, enabling companies with domestic business travel in Japan to book air, hotel, and rail through JTB-CWT's B+PLUS online booking tool, with automatic syncing to SAP Concur. The integration offers flexible booking options, real-time data integration, enhanced visibility and compliance, and improved duty of care.
SAP Concur Blog Traveler Personas and Experience: The Next Big Thing in Business Travel
In the SAP Concur Conversations podcast, Hansini Sharma, who leads the Travel Practice at Acquis Consulting Group, discusses the importance of traveler personas and traveler experience in business travel. She identifies three traveler personas: the new entrant, the space cadet, and the 'pirate.' She recommends travel managers improve compliance by offering more options and some wiggle room, and use online booking tools and non-invasive data collection to understand traveler preferences. She also notes the travel experience has become an important factor in talent retention.
SAP Concur Blog SAP Concur Re-platforms Concur Travel to Build the Travel Platform of the Future
SAP Concur announced it is re-platforming Concur Travel, rebuilding it from scratch with microservices technology to improve scalability, reliability, and flexibility. Over the past two years it added more than 200 engineers and product managers, one of the most significant development investments in its history. The roadmap includes a new car rental experience by end-2022, an end-to-end hotel booking experience in early 2023, a new air experience around GBTA Convention 2023, and additional rail carriers in Europe and the US. SAP Concur says it has the only truly integrated global T&E platform, serving 50,000+ customers with 700+ ecosystem partners.
SAP Concur Blog The Impact of Online Booking Tool Configurations on Global Travel
A SAP Concur blog post features Julie Deppe, VP of Enterprise Technology at World Travel, Inc., discussing best practices for online booking tool (OBT) configurations in global travel programs. When using SAP Concur Travel, there is always one Concur site regardless of international travel volume, but multiple configurations (including subsites) can be set up based on program needs. Multi-agency configurations are used in multi-agency service setups: a global reseller can access all configurations for a global view of travel, while local fulfillment agencies see only travel booked through them. This setup supports localized service while maintaining data security, risk management, and conso…
SAP Concur Blog GBTA and SAP Concur Research Reveals Business Travel Booking and Duty of Care Trends
The latest European study by GBTA and SAP Concur reveals key findings on business traveler booking behavior, duty of care, and the role of technology. More than two-thirds of business travelers said they had used an OTA or booked directly with suppliers for airfares and hotel reservations; nearly half (47%) expect to use their online booking tool more often next year. On duty of care, less than half (47%) say their organization has a system to capture travel plans when booking directly with a supplier; 45% say the only way their organization knows where they traveled is through their expense claim. 82% think it's important for their organization to have visibility of their travel plans; 73%…
SAP Concur Blog Industry Leaders on Travel Recovery: Innovation and Traveler Trust
Former SAP Concur President Jim Lucier summarizes the inaugural Travel Industry Summit, which drew more than 2,000 attendees. Delta Air Lines CEO Ed Bastian described measures including electrostatic wiping of every surface before each flight, keeping middle seats empty through at least the end of the year, requiring masks for customers and employees, and HEPA filters. Marriott International CEO Arne Sorenson stressed the need to earn the confidence of workers and travelers. Travel managers discussed using the pandemic pause to improve programs, and Salesforce's Dorian Stonie said OBTs infused with more AI and travel management companies 'are going to be more important than ever.'
SAP Concur Blog SAP Concur: Concur Travel Connecting to United Airlines NDC Content
SAP Concur announced it will make United Airlines NDC content available to all customers through Select Access. United's NDC APIs will display its bundles of ancillary services, configurable in Concur Travel and uniquely available through the NDC channel. The post notes that since 2019, all customers have had access to NDC content from British Airways and the Lufthansa Group through Select Access (Travelfusion), making Concur Travel the first corporate online booking tool (OBT) to provide NDC access. It also notes United has been a North American pioneer in multi-channel distribution and was the first airline to connect to Concur TripLink. In the future, Concur Travel plans to obtain NDC co…
SAP Concur Blog GBTA and SAP Concur Poll: Travel Managers Shift Toward Technology Oversight
A GBTA and SAP Concur poll of 226 travel managers and buyers examined how digital transformation is reshaping corporate travel management. The findings show travel managers' responsibilities shifting from managing people and policies toward overseeing the technology that enables modern business travel management. 72% expect bookings through their online booking tool (OBT) to increase over the next three years, while only 4% expect a decrease; four in ten expect bookings made directly through airline (40%) or hotel (38) websites to decline. 58% of travel managers either already include or expect to include NDC bookings within the next year. Facing airline fees on TMC and GDS channel bookings…
SAP Concur Blog SAP Concur: Using Data to Track Down Your Travelers
A SAP Concur blog post discusses traveler tracking and duty of care challenges. It cites GBTA data showing 42% of travelers prefer to book directly on a supplier's website. It also notes one-third of travelers in the UK, Germany, and France still book directly with suppliers at least once a year despite having access to company online booking tools, and 40% of travelers who used an OBT in the past year also booked directly with a supplier at least once in the same period. It states that if travelers don't book through company channels, employers can't get itinerary information in time, affecting duty of care.