SAP Concur and Amex GBT Discuss T&E Interconnectivity and Organizational Memory

On October 19, 2026, the SAP Concur blog published a post introducing a discussion between SAP Concur and Amex GBT on the next stage of travel and expense (T&E) management. The post cites the concept of "organizational memory" proposed by IDC, arguing that the next stage of enterprise T&E management is to move from automated transactions to letting AI continuously learn from interconnected travel, expense and TMC service data. An IDC survey shows that 66.1% of organizations have already used AI applications or automation, but only 25.9% can make real-time or near-real-time decisions, and 40.9% list data quality and readiness as the main obstacle to moving toward autonomous business.