eDreams CTO discusses AI application and investment in OTA

On October 8, 2026, PhocusWire reported that eDreams Odigeo Chief Technology Officer Carsten Bernhard said in an interview that the company has built AI into its platform since 2015 and currently makes more than 6 billion predictions and decisions per day. Its AI voice assistant can automatically resolve about 90% of incoming calls, with transfers reduced by one-third, resolution speed increased by 15%, and service costs decreased by 13%.