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5 updates.

5 updates shown

Tuesday 11 August

1 updates
Hotels
Hospitality Technology全球

Marriott CEO: AI Agents Threaten OTAs, Not Hotels

Marriott International CEO Anthony Capuano said in a Wall Street Journal Leadership Institute interview that autonomous AI booking agents pose a real threat to OTA market share, but less so to big hospitality brands. He argued OTAs spent billions marketing the 'myth' that consumers must use third-party platforms to find lowest rates, while AI agents can interact directly with hotel reservation systems, removing the intermediary. Capuano emphasized hotels control the stay, a 'wide and deep moat.' Marriott is undergoing a multi-billion-dollar tech transformation replacing three legacy platforms, enabling dynamic merchandising and potentially AI-agent bookings.

Monday 27 July

1 updates
OTA / TMC
PhocusWire All News全球

TravelAI acquires Sonder brand, relaunches Sonder.com

Canada-based TravelAI has acquired the Sonder brand and relaunched Sonder.com. The acquisition includes Sonder's trademarks and domain names, not its operating businesses, properties, leases, inventory or staff. Terms were not disclosed. Previously, Sonder's parent company announced wind down in November 2025 and filed for Chapter 7 liquidation. TravelAI launched the new Sonder.com as a curated guide to urban stays, featuring properties in New York, London, Barcelona and more.

Tuesday 7 July

1 updates
Hotels
PhocusWire All News全球

Marriott readies next steps in distribution amid $1B tech revamp

Marriott International has spent roughly $1 billion over three years replatforming its central reservation system, property management system, and loyalty platform. It has deployed to 1,700 hotels in the US and Canada, with global rollout planned over the next 12-18 months. The new system will enable more detailed room choices, non-room product booking, and personalization. Marriott is also exploring partnerships with TMCs and AI channels.

Friday 26 June

1 updates

Tuesday 2 June

1 updates