Global Aviation Leaders Convene in Istanbul to Define the New Era of Airport Experience
ACI World opened the eighth edition of the Airport Experience Summit in Istanbul, hosted by iGA Istanbul Airport, with nearly 800 delegates. The event focuses on human-centred travel, featuring the ASQ Customer Experience Awards ceremony and the 20th anniversary of the ASQ programme. iGA Istanbul Airport, Europe's busiest, is the only airport in Europe with the highest level of ACI Customer Experience Accreditation.
Impact and considerations
The summit underscores the industry's focus on customer experience, promising smoother travel for business travellers and highlighting investment trends in airports.
Key points
- Nearly 800 delegates attended the ACI World Airport Experience Summit themed 'Airport Experience: The New Era'.
- Hosted by iGA Istanbul Airport, Europe's busiest airport.
- ASQ Customer Experience Awards ceremony celebrated the 20th anniversary of the ASQ programme, recognizing over 100 airports.
- iGA Istanbul Airport is the only airport in Europe with the highest level of ACI Customer Experience Accreditation.
Sources and time
- Primary source
- Airports Council International World
- Other sources
- 0
- First source publication
- 2 Sept 2026, 12:30
- Page published
- 2 Sept 2026, 13:00
- Last updated
- 2 Sept 2026, 12:30
- Original links
- ACI World RSS：Global Aviation Leaders Convene in Istanbul to Define the New Era of Airport Experience (opens in a new tab)Primary source · en · Published 2 Sept 2026, 12:30