ProcureCon Travel 2026: Key Trends Reshaping Managed Travel Programs
Chad Lemon, Director of Product Marketing at BCD Travel, reflects on ProcureCon Travel 2026, noting that high-performing travel programs are being rethought from the ground up rather than incrementally improved. Key themes include integrating policy with traveler experience, building trust in AI, managing multi-source NDC distribution, rising hotel costs, and the importance of open ecosystems. Leading programs connect data, policy, and behavior, offer choice within guardrails, and shift from lowest logical fare to overall value.
Impact and considerations
Provides direction for travel buyers to rethink programs: integrate policy, technology, and behavior, drive compliance through trust, and address hotel costs and NDC complexity.
Key points
- High-performing travel programs are being rethought from the ground up, not incrementally improved.
- Traveler experience should not be separated from cost, compliance, and risk; trust is key.
- AI success depends on clean data, standardized processes, and clear governance.
- NDC discussions shift to managing multi-source environments, with decisioning layer as focus.
- Rising hotel costs and dynamic pricing are pressure points for programs.
- Open ecosystems connect content, policy, and traveler context to enable real-time decisions.
Sources and time
- Primary source
- BCD Travel
- Other sources
- 0
- First source publication
- 30 Jun 2026, 05:09
- Page published
- 12 Aug 2026, 14:23
- Last updated
- 30 Jun 2026, 05:09
- Original links
- BCD Travel RSS：What we’re still thinking about after ProcureCon Travel 2026 (opens in a new tab)Primary source · en · Published 30 Jun 2026, 05:09