What to Do When a Hotel Cannot Honor a Reservation: A Guide for Travel Managers

BCD Travel has published a guide on how managed travel programs should respond when a hotel cannot honor a confirmed reservation. The article notes that hotels occasionally overbook or face situations where arriving guests exceed available rooms due to inaccurate forecasting, extended stays, maintenance issues, or demand shifts. It advises preparing travelers by encouraging bookings through approved channels, providing itinerary access, making help channels easy to find, and giving clear after-hours contacts. Travelers should ask about alternative accommodation, request transportation if needed, confirm reimbursement of reasonable expenses, keep receipts, and contact the TMC or company supp…