Disconnected Payment Systems Cost Hotels Millions in Ancillary Revenue, Journey Data Finds
Hospitality technology platform Journey published a white paper analyzing over one million transactions across 750+ hotel and spa properties, finding that legacy payment systems hinder high-margin ancillary revenue. Data shows that guests using Stripe Link one-click checkout have 53% higher average basket size; Apple Pay usage rose from 22% in 2025 to 35% in 2026; 69% of repeat guests prefer saved-credential checkouts; 74% of executives report excessive manual reconciliation. Journey is integrating Klarna to attract younger consumers.
Impact and considerations
This research reveals the critical impact of payment infrastructure on hotel ancillary revenue, showing that modern payment options and unified checkout can significantly increase basket size and reduce manual reconciliation burden.
Key points
- Guests using Stripe Link one-click checkout have 53% higher average basket size.
- Apple Pay usage rose from 22% in 2025 to 35% in 2026.
- 69% of repeat guests prefer saved-credential checkouts.
- 74% of hospitality executives report excessive manual reconciliation.
- Journey is integrating Klarna to attract younger consumers.
Sources and time
- Primary source
- Hospitality Technology
- Other sources
- 0
- First source publication
- 3 Sept 2026, 04:19
- Page published
- 4 Sept 2026, 05:37
- Last updated
- 3 Sept 2026, 04:19
- Original links
- Hospitality Technology：Disconnected Payment Systems Cost Hotels Millions in Ancillary Revenue, Journey Data Finds (opens in a new tab)Primary source · en · Published 3 Sept 2026, 04:19