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wi-Q Expands Mobile Ordering Engine with Web-Based Guest Directory

Hospitality solutions provider wi-Q launched Guest Directory, a web-based digital guest folder integrated into its mobile ordering platform. Guests access property information, spa and event booking links, and local guides through in-room QR codes without downloading a native app. The directory also links room-service ordering with housekeeping systems so guests can request items such as extra towels directly, and it translates directory information into 27 languages.

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Impact and considerations

In-room digital touchpoints have long been fragmented, forcing guests to switch between portals and apps and lowering usage. Merging ordering, housekeeping requests and property guides behind a single QR entry point reduces guest friction and can help hotel IT departments eliminate redundant software subscriptions.

Key points

  • wi-Q launched Guest Directory, a web-based digital guest folder integrated into its mobile ordering platform.
  • Guests access property information, spa and event booking links, and local guides via in-room QR codes without downloading a native app.
  • The platform links room-service ordering with housekeeping systems, letting guests request items such as extra towels directly.
  • Directory information is translated into 27 languages.
  • Industry commentary notes digital room directories are already a commodity feature, and the release reflects an ongoing push toward vendor consolidation at the room edge.
  • For hotel CTOs, the goal is not just eliminating paper binders but auditing the guest-facing tech stack so in-room micro-services run through one lightweight, unified web interface.

Sources and time

Primary source
Hospitality Technology
Other sources
0
First source publication
15 Sept 2026, 00:29
Page published
15 Sept 2026, 00:46
Last updated
15 Sept 2026, 00:29
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