Inside Zaxbys Tech Stack Overhaul
Zaxbys CTO Mike Nettles has been overhauling the tech stack since 2021, replacing all legacy systems in five years. The company has over 1,000 locations, with 70% of transactions at the drive-thru. Partnering with Hi Auto, they deployed voice AI, piloted at 25 stores, integrated with POS and kitchen display systems to improve operations.
Impact and considerations
Demonstrates how a restaurant chain uses technology to improve operations, relevant for hotel and food service industries.
Key points
- Zaxbys replaced its entire tech stack in five years.
- Voice AI piloted at drive-thru, boosting upselling but requiring kitchen adjustments.
- Integrated POS and kitchen display systems for real-time order visibility.
Sources and time
- Primary source
- Hospitality Technology
- Other sources
- 0
- First source publication
- 20 Aug 2026, 10:59
- Page published
- 21 Aug 2026, 00:03
- Last updated
- 20 Aug 2026, 10:59
- Original links
- Hospitality Technology：Inside Zaxbys Tech Stack Overhaul—And a Look At What's Next (opens in a new tab)Primary source · en · Published 20 Aug 2026, 10:59