OAG CEO: Customer Expectations Outpace Tech, AI Adoption Surprisingly Fast
Six months into his role, OAG CEO Filip Filipov said customer preferences are moving faster than technology can meet, and AI adoption has been surprisingly fast. He noted AI is unevenly distributed across regions and organizations, with large firms slower due to established processes, while startups move quickly. He also cautioned that AI is often overhyped, and we need to distinguish product, technology, and distribution.
Impact and considerations
As an aviation data provider, OAG's CEO insights on technology trends help understand the current state and challenges of AI in travel data.
Key points
- Customer preferences are moving faster than technology can meet, and the industry needs to catch up.
- AI adoption has been surprisingly fast, with teams across functions using AI.
- AI is unevenly distributed across regions and organizations, with large firms slower.
- AI is often overhyped, and we need to distinguish product, technology, and distribution.
Sources and time
- Primary source
- PhocusWire / Phocuswright
- Other sources
- 0
- First source publication
- 30 Jul 2026, 14:00
- Page published
- 13 Aug 2026, 08:11
- Last updated
- 30 Jul 2026, 14:00
- Original links
- PhocusWire All News：CEO Spotlight: Filip Filipov of OAG (opens in a new tab)Primary source · en · Published 30 Jul 2026, 14:00