FCM's AI strategy: guardrails and trust in corporate travel
FCM built its own AI platform, Mosaic, using Anthropic's LLM, with guardrails and skills playbooks to control AI outputs for enterprise clients. Its AI assistant Sam is in use, and the company emphasizes AI as a capability rather than a separate roadmap.
Impact and considerations
Corporate travel demands high safety and control in AI. FCM's in-house model demonstrates how guardrails can meet compliance needs, potentially influencing AI adoption strategies in the TMC industry.
Key points
- FCM built its own AI platform, Mosaic, using Anthropic's LLM, emphasizing guardrails.
- AI assistant Sam is based on guardrails and skills playbooks for controlled travel advice.
- FCM views AI as a capability, not a separate roadmap, integrated into product roadmaps.
- Enterprise clients can opt in/out of third-party tools like CIBT for flexibility.
Sources and time
- Primary source
- PhocusWire / Phocuswright
- Other sources
- 0
- First source publication
- 8 Apr 2026, 14:00
- Page published
- 13 Aug 2026, 08:22
- Last updated
- 8 Apr 2026, 14:00
- Original links
- PhocusWire All News：FCM's AI strategy is about guardrails, trust in corporate travel | PhocusWire (opens in a new tab)Primary source · en · Published 8 Apr 2026, 14:00