Experience Columbus pilots AI platform to unify visitor experience across destination
Experience Columbus is partnering with Satisfi Labs on an 'Agentic City' program to connect attractions, venues, and local businesses through a shared AI platform. The initiative leverages first-party data from partner networks to provide real-time, location-specific information. Each participating DMO member is equipped with an individual AI agent that sources content dynamically from its own website. The system supports agent-to-agent handoffs and context sharing, with future plans for cross-agent automation.
Impact and considerations
This pilot demonstrates how DMOs can leverage AI and first-party data to enhance visitor experiences, potentially serving as a model for other cities and influencing business event site selection.
Key points
- Experience Columbus partners with Satisfi Labs on 'Agentic City' program.
- Connects attractions, venues, and local businesses through a shared AI platform using first-party data.
- Each participating DMO member gets an individual AI agent sourcing content from its own website.
- System supports agent handoffs and context sharing; future automation planned.
Sources and time
- Primary source
- PhocusWire / Phocuswright
- Other sources
- 0
- First source publication
- 27 Mar 2026, 14:00
- Page published
- 13 Aug 2026, 08:26
- Last updated
- 27 Mar 2026, 14:00
- Original links
- PhocusWire All News:Experience Columbus pilots AI platform to unify visitor experience across destination (opens in a new tab)Primary source · en · Published 27 Mar 2026, 14:00