Tongcheng Travel Upgrades First-Time International Flyer Service
On September 14, Tongcheng Travel announced a full upgrade of its first-time international flyer service, supported by eight hub airports including Shanghai Hongqiao, Beijing Daxing, Chengdu Tianfu, Hangzhou Xiaoshan, Qingdao Jiaodong and Zhengzhou Xinzheng, as well as airlines such as Air China, China Southern, Korean Air and Singapore Airlines. The upgraded service offers first-time international ticket buyers a coupon package worth 480 yuan and a free "new customer regret card" covering up to 240 yuan in refund fees. Passengers who book through the platform can access end-to-end airport support from check-in and security to boarding and arrival, with VIP security lanes available at some…
Impact and considerations
The upgrade bundles online benefits with end-to-end airport services, directly addressing first-time cross-border travelers' unfamiliarity with procedures and refund concerns, reflecting how OTAs are competing for new customers in the outbound growth market through service differentiation.
Key points
- On September 14, Tongcheng Travel announced a full upgrade of its first-time international flyer service.
- The upgrade is supported by eight hub airports including Shanghai Hongqiao, Beijing Daxing, Chengdu Tianfu, Hangzhou Xiaoshan, Qingdao Jiaodong and Zhengzhou Xinzheng, plus airlines such as Air China, China Southern, Korean Air and Singapore Airlines.
- It offers a coupon package worth 480 yuan and a free "new customer regret card" covering up to 240 yuan in refund fees for each new user.
- Passengers who book through the platform can access end-to-end airport support from check-in and security to boarding and arrival, with VIP security lanes at some airports.
- The service was first launched on November 19, 2025, initially at five international hub airports — Shanghai Hongqiao, Chengdu Tianfu, Xi'an Xianyang, Zhengzhou Xinzheng and Wuhan Tianhe — covering more than 240 outbound destinations worldwide.
- Civil aviation statistics show that from January to July 2026, international route passenger volume reached 47.575 million trips, up 5.2% year on year, outpacing the 1.5% growth in total civil aviation passenger volume.
Sources and time
- Primary source
- 品橙旅游
- Other sources
- 0
- First source publication
- 14 Sept 2026, 08:00
- Page published
- 15 Sept 2026, 00:12
- Last updated
- 14 Sept 2026, 08:00
- Original links
- Pinchain Tourism：同程旅行国际首乘无忧全面升级 – 品橙旅游 (opens in a new tab)Primary source · zh · Published 14 Sept 2026, 08:00