The Trends Shaping a Business Travel Power Shift
SAP Concur President Charlie Sultan writes that rising business travel demand, increasing costs, and NDC adoption are shifting power from TMCs and customers to suppliers. Citing GBTA, 59% of travel managers expect more business trips in 2024, and 67% expect higher travel spend.
Impact and considerations
Provides industry trend insights for travel managers and TMCs to adapt to NDC-driven distribution changes and power shifts.
Key points
- 59% of travel managers expect an increase in business trips in 2024.
- 67% of travel managers expect an increase in travel spend.
- Airfare cost 10% more and gas 37% more in 2023 vs 2019.
- 38% of travel managers see suppliers changing sales methods as a top threat.
- 49% of business travelers use online travel sites, 46% book directly with suppliers.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Mar 2024, 20:11
- Page published
- 14 Aug 2026, 08:15
- Last updated
- 29 Mar 2024, 20:11
- Original links
- SAP Concur Blog：The Trends Shaping a Business Travel Power Shift (opens in a new tab)Primary source · en · Published 29 Mar 2024, 20:11