SAP Concur and Amex GBT Unveil New Innovations for Complete
At SAP Concur Fusion, SAP Concur and Amex GBT announced new advancements in Complete, their AI-enabled co-developed solution. Updates include integrated travel support with Joule AI and live counselor hand-off, a new home page for travel managers, expanded content across air, hotel, and ground including NDC and rail, and integration between Concur Expense and Amex GBT Egencia. These features aim to streamline booking, servicing, payments, and expensing, enhancing customer value.
Impact and considerations
This deepening partnership signals a shift towards more integrated and intelligent business travel management, offering corporate clients richer content, streamlined processes, and improved user experience.
Key points
- Complete introduces integrated chat support with Joule AI and seamless hand-off to live travel counselors, now in pilot.
- A new home page for travel managers consolidates SAP Concur and Amex GBT data, providing key insights and controls.
- Expanded content includes full Amex GBT marketplace, NDC, GDS, hotel, and over 80 rail providers.
- Concur Expense integrates with Egencia for automated expense reporting, generally available in April 2026.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 11 Mar 2026, 18:26
- Page published
- 12 Aug 2026, 14:32
- Last updated
- 11 Mar 2026, 18:26
- Original links
- SAP Concur Blog：Building the Future of Travel & Expense: New Innovations from the SAP Concur and Amex GBT Alliance (opens in a new tab)Primary source · en · Published 11 Mar 2026, 18:26