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SAP Concur Delivers Joule AI Copilot and Amex Integration at Fusion 2025

SAP Concur announced multiple product innovations at Fusion 2025, including embedding generative AI copilot Joule into Concur Travel and Concur Expense. Joule in Concur Expense is expected to be generally available in Q2 2025, helping employees prepare expense reports and answer questions. Joule in Concur Travel is currently in the Early Adopter Care program and can assist with planning offsite meeting locations. SAP Concur expanded its partnership with American Express with a real-time authorization data capability where Amex Corporate Card purchases automatically generate expense entries, starting with meals. One-third of SAP Concur customers use the Amex corporate card.

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Impact and considerations

Joule's embedding and Amex real-time data integration represent significant progress toward full T&E automation. For corporate travel and finance managers, these features can reduce manual expense entry, improve policy compliance, and enhance employee experience. One-third of SAP Concur customers use the Amex corporat…

Key points

  • SAP is embedding generative AI copilot Joule into Concur Expense and Concur Travel, with Joule in Concur Expense expected to be generally available in Q2 2025.
  • Joule can assemble expense timelines, review for mistakes or missing expenses, recommend how to complete reports, and answer employee questions to reduce support cases.
  • SAP Concur and American Express launched a real-time authorization data capability where Amex Corporate Card purchases automatically generate and categorize expenses, starting with meals.
  • One-third of SAP Concur customers use the Amex corporate card, and meals account for a quarter of all expense types.
  • Amex GBT has integrated over 2 million hotel properties across 180 countries into the new Concur Travel platform.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
12 Mar 2025, 22:41
Page published
13 Aug 2026, 08:34
Last updated
12 Mar 2025, 22:41
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