Customer Success at Concur
SAP Concur shares its customer success journey, from its founding in 1993 with on-premise software to cloud solutions, opening data via APIs and forging partnerships, focusing on culture, innovation, data-driven insights, and customer journey organization.
Impact and considerations
Understanding a vendor's customer success philosophy helps businesses assess long-term support capabilities.
Key points
- Concur was founded in 1993, initially offering on-premise expense reporting software.
- The company embraced cloud and mobile solutions, expanding offerings.
- Opened data via APIs and forged strategic partnerships.
- Customer success focuses on culture, innovation, data, and customer journey.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:41
- Page published
- 16 Aug 2026, 08:24
- Last updated
- 29 Jun 2022, 19:41
- Original links
- SAP Concur Blog：Customer Success at Concur (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:41