How State and Local Governments Can Improve Taxpayer Trust with Automated Compliance
A SAP Concur blog post discusses challenges U.S. state and local governments face in expense management, including outdated systems, manual processes, and compliance risks. Citing Wakefield Research data, it notes 29% of industry leaders use outdated T&E solutions and 30% use outdated accounts payable solutions. It recommends automated systems to improve transparency, security, and efficiency.
Impact and considerations
For business travel and expense management vendors serving government clients, this article reveals the needs and pain points of government agencies in modernizing expense management, potentially influencing market positioning for related products and services.
Key points
- 29% of industry leaders say they use outdated T&E solutions, and 30% say the same for accounts payable solutions.
- 33% of state and local government leaders say employees are hesitant to move away from paper systems, fearing job loss due to technology.
- Nearly half of state and local government leaders are burdened with manual data entry.
- Automated systems can provide real-time compliance checks, advanced encryption, and access controls to reduce fraud risk.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 5 Aug 2025, 20:02
- Page published
- 13 Aug 2026, 08:31
- Last updated
- 5 Aug 2025, 20:02
- Original links
- SAP Concur Blog：How State and Local Governments Can Improve Taxpayer Trust with Automated Compliance and Risk Management (opens in a new tab)Primary source · en · Published 5 Aug 2025, 20:02