SAP Concur Podcast: How IT Strategy Supports Corporate Travel and Expense Management

Key points

• Joaquín Buscarons, IT enterprise architect at ESTEVE, says the business has a strategy and IT is part of it.
• IT's strategic role includes evaluating emerging technologies like AI and imagining how future technologies could solve unknown problems.
• Buscarons says the cloud is not an option but a reality, yet cloud-based solutions do not mean IT architecture and strategy go away.
• ESTEVE uses one-to-two-month pilot projects to test new technologies, focusing on both results and capabilities.
• ESTEVE has begun hiring digital experience specialists, and business-side employees will work more closely with IT architects.
• Automating manual tasks such as filling out, approving, and processing expense reports frees employee time for analytical work.
• After adopting SAP Concur, ESTEVE employees photograph receipts via mobile app, and accounts payable staff can easily match photos to expense reports.
• Buscarons advises choosing technology that fits the company's growth strategy, not because it is shiny and new.