Five Stages of Travel and Expense Management Maturity
Commissioned by SAP Concur, IDC identified five stages of travel and expense management (TEM) maturity: paper-based reporting, automated processes, mobile/cloud apps, platform ecosystem, and intelligent/predictive processes. As companies grow, immature TEM processes lead to lost productivity and employee dissatisfaction. Each stage brings greater efficiency, visibility, and cost savings, culminating in predictive analytics and better decision-making.
Impact and considerations
Understanding TEM maturity stages helps businesses assess their processes, plan upgrades, and achieve cost savings and efficiency gains.
Key points
- IDC identified five stages of TEM maturity.
- Immature TEM processes lead to lost productivity and employee dissatisfaction.
- Mobile/cloud apps stage increases spend transparency.
- Intelligent/predictive processes can predict and avoid unnecessary expenses.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:40
- Page published
- 16 Aug 2026, 08:25
- Last updated
- 29 Jun 2022, 19:40
- Original links
- SAP Concur Blog：How Mature is Your Travel and Expense Management? (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:40