Managed Travel Programs Are Changing - What to Do in a Multi-Channel World
SAP Concur published a white paper exploring changes in managed travel programs in a multi-channel environment. The article notes that new supplier distribution strategies bring more content channels, while organizations face challenges including cost, duty of care, and travelers' demands for choice and flexibility. Based on independent research with FESTIVE ROAD, the white paper helps travel managers assess their current state and develop strategies.
Impact and considerations
Travel managers need to address control and visibility challenges from multi-channel content distribution; this white paper provides an assessment framework and strategic options to optimize travel programs.
Key points
- New supplier distribution strategies bring more content channels; organizations must balance cost, duty of care, and traveler choice.
- 46% of global business travelers make supplier-direct bookings, and 60% of spending data lacks visibility.
- The white paper is based on independent research by SAP Concur and FESTIVE ROAD to help travel managers develop strategies.
- Travel managers can be categorized into four types: Pioneer, Early Adopter, Capture and Control, and Focused Mandate.
- Start by assessing the current state of your program, including frequency of supplier-direct bookings and traveler demand patterns.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 28 Jul 2023, 19:43
- Page published
- 14 Aug 2026, 08:22
- Last updated
- 28 Jul 2023, 19:43
- Original links
- SAP Concur Blog：Managed Travel Programs Are Changing - What to Do in a Multi-Channel World (opens in a new tab)Primary source · en · Published 28 Jul 2023, 19:43