Survey: AI Adoption in Business Travel Outpaces Governance, 75% Use AI Tools
The eighth annual SAP Concur Global Business Travel Survey reveals that 75% of business travelers use AI tools for trips, with 72% using or willing to use unapproved 'shadow AI'. 85% of CFOs worry about unapproved AI use. 60% of CFOs report increased travel expense fraud, and 73% believe employees may use AI to falsify expenses. The survey also found differing AI priorities between travelers and travel managers, highlighting the need for governance to keep pace.
Impact and considerations
The survey reveals a gap between AI adoption and governance in business travel, providing insights for companies to develop AI policies and manage risks.
Key points
- 75% of business travelers use AI tools for trips, and 72% use or would use unapproved 'shadow AI'.
- 85% of CFOs worry employees use unapproved AI tools to plan or book travel.
- 60% of CFOs say travel expense fraud is increasing, and 73% believe employees may use AI to falsify expenses.
- Travelers most want AI integrated into workflows (36%), while travel managers prioritize AI-powered duty-of-care notifications (45%).
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 30 Jul 2026, 16:47
- Page published
- 13 Aug 2026, 08:11
- Last updated
- 30 Jul 2026, 16:47
- Original links
- SAP Concur Blog：Survey Shows AI Adoption in Business Travel Is Outpacing Governance (opens in a new tab)Primary source · en · Published 30 Jul 2026, 16:47