SAP Concur study: business traveler, travel manager and CFO comfort levels with AI
SAP Concur's seventh annual Global Business Travel Survey found 88% of global business travelers are comfortable using AI-powered automation for some elements of business travel, rising to 94% among U.S. travelers. Gen Z (95%) and millennials (91%) show the highest comfort. 44% are comfortable with AI re-booking before a trip and 39% with AI curating options during initial booking. 67% of CFOs believe employees may use AI to falsify travel expenses, and 55% expect AI approvals to catch more errors and fraud than their teams currently do.
Impact and considerations
The survey provides corporate travel managers with benchmark data on AI acceptance, generational differences and fraud risk, helping inform AI adoption strategies and expense control measures.
Key points
- 88% of global business travelers are comfortable using AI-powered automation for some elements of business travel, rising to 94% among U.S. travelers.
- Gen Z (95%) and millennials (91%) show the highest comfort, while baby boomers are at 65%.
- 44% are comfortable with AI re-booking before a trip and 39% with AI curating options during initial booking.
- 67% of CFOs believe employees may use AI to falsify travel expenses, and 55% expect AI approvals to catch more errors and fraud than their teams currently do.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 17 Jul 2025, 19:09
- Page published
- 13 Aug 2026, 08:32
- Last updated
- 17 Jul 2025, 19:09
- Original links
- SAP Concur Blog：Study: Business Traveler, Travel Manager, CFO Comfort Levels with AI (opens in a new tab)Primary source · en · Published 17 Jul 2025, 19:09