商旅纵横Business travel insights that drive better decisions.
SearchEmail briefings
Back to all updates
OTA / TMC全球

Fox World Travel Shares How to Build a Travel Program Meeting Employer and Employee Needs

SAP Concur's podcast features Ben Claxton and Jeff Saydah of Fox World Travel discussing how to build a world-class travel program. They note the "set it and forget it" travel policy mentality is outdated; policies should be agile, regularly reviewed, and aligned with company goals and culture. The discussion covers using data to inform policy, measuring program success, and having policies reflect company culture.

View primary source (opens in a new tab)

Impact and considerations

For travel managers and TMCs, the article emphasizes that travel policies need regular review and alignment with company culture, offering practical advice on using data to measure program success and phasing in policy changes.

Key points

  • The role of corporate travel managers has evolved from gatekeepers of travel policy to crafters of value-rich, culture-aligned business travel experiences.
  • The "set it and forget it" travel policy mentality is outdated and inadequate; policies should be agile and regularly reviewed and adjusted.
  • Sometimes an external event, such as the pandemic, prompts companies to re-examine their travel policies.
  • A travel policy should be viewed as an agreement between the organization and the traveler, reflecting shared values and culture.
  • When crafting policy, consider who is traveling and why; different policies may be needed for different groups.
  • Policies should be simple, answer the "why," and avoid changing too much at once.
  • Measuring program success can start with quantifiable metrics like online adoption, setting goals and a pathway to achieve them.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
6 Feb 2023, 17:20
Page published
14 Aug 2026, 08:27
Last updated
6 Feb 2023, 17:20
Report an issue or request removal