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SAP Concur and Amex GBT Establish Strategic Alliance

SAP Concur announced a strategic alliance with American Express Global Business Travel (Amex GBT) and the launch of Complete, a co-developed next-generation solution. With AI at its core, Complete aims to combine booking, servicing, payments, and expensing into one experience. It will integrate the Amex GBT marketplace, covering 600+ airlines and 2 million+ properties, into the SAP Concur technology stack. Concur Expense will also integrate with Amex GBT Egencia. The two companies will allocate funding and development resources, accelerating NDC content releases and unified traveler support.

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Impact and considerations

The alliance could reshape corporate travel and expense management by integrating booking, payments, and expensing into a single platform, affecting corporate travel procurement, TMC partnerships, and technology choices.

Key points

  • SAP Concur and Amex GBT established a strategic alliance and launched the co-developed Complete solution.
  • Complete, with AI at its core, aims to combine booking, servicing, payments, and expensing into one experience.
  • Complete will integrate the Amex GBT marketplace, covering 600+ airlines and 2 million+ properties.
  • Concur Expense will integrate with Amex GBT Egencia, offering more integrated travel and expense options.
  • The two companies will allocate funding and development resources, accelerating NDC content releases and unified traveler support.
  • Future co-innovations will cover content display, travel manager capabilities, AI booking experiences, and disruption management.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
1 Oct 2025, 19:35
Page published
13 Aug 2026, 08:30
Last updated
1 Oct 2025, 19:35
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